1st Line Support Analyst

Summary

The job is for a Technical Services Analyst who will serve as the first point of contact for customers reporting IT issues. The role requires excellent customer service skills, written and verbal communication skills, interest in technology, experience with Microsoft Office suite, and SC clearance or the potential to do so.

Requirements

• Excellent customer service skills
• Excellent written and verbal communication skills
• Interest in Technology
• Experience with Microsoft Office suite
• SC cleared or have the potential to do so

Responsibilities

• Provide support as the first point of contact for customers via telephone, email, and customer portal
• Log tickets accurately with a high level of detail on the ticket management system
• Carry out basic incident resolution (first time fixes) where possible
• Proactively deal with customer queries