Remote 3D and AR Operations Manager

Summary

The job is for a 3D & AR Operations Manager who will manage the asset creation process, optimize cost and speed, and create high-quality Shoppable 3D and AR content. The role involves collaboration with clients, internal teams, art teams, and external suppliers. This is a fully remote position.

Requirements

• Strong project management skills, including scheduling, budgeting, and resource allocation
• Ability to lead and motivate a diverse, remote team, fostering a collaborative and productive work environment
• Excellent communication and interpersonal skills, capable of working effectively with clients, team members, and external partners
• Experience initiating and executing multiple projects simultaneously with minimal guidance, across different time zones, and with multiple stakeholders
• Demonstrated ability to troubleshoot technical issues that affect operations (ideally in 3D)
• Adept at analysing processes and workflows to identify bottlenecks and implement improvements
• Experience partnering with technical teams (e.g. Engineering, Product Management)
• Minimum 3 years of experience working in operations for a tech company

Responsibilities

• Design and Implement Asset Creation Process: Develop and refine the workflow for converting physical products into 3D and AR assets
• Manage Asset Creation Pipeline: Oversee the operational aspects of the asset creation pipeline and ensure we are hitting production targets and deadlines
• Collaboration and Coordination: Act as a liaison between clients, internal product teams, art teams, and external suppliers. Facilitate smooth communication and collaboration across all parties to maintain an effective asset creation process
• Quality Control and Optimization: Create a set of quality standards and benchmarks specific to 3D and AR content. Use these benchmarks to perform regular audits of the asset creation process and outputs, identifying areas for improvement and innovation
• Troubleshooting and Problem-Solving: Develop a knowledge base or FAQ resource for common issues encountered during the asset creation process, enabling quicker resolution of similar issues in the future and ensure that these learnings get fed back to sales and product
• Performance Monitoring and Improvement: Utilise data analytics and performance metrics to identify trends, bottlenecks, and opportunities within the asset creation pipeline. Lead strategic discussions with product and engineering teams to prioritise and implement tooling improvements
• Learning and Development: Organise regular training sessions and workshops for the team on the latest 3D and AR creation techniques, software updates, and industry best practices, ensuring the team remains at the forefront of the field