Remote Access Counselor
Brave Health
πRemote - United States
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Job highlights
Summary
Join Brave Health as a full-time Patient Concierge Specialist in a remote role. The ideal candidate will have experience in patient-facing roles and excellent customer service skills.
Requirements
- 1 - 3+ years in a full-time, patient-facing role in a healthcare setting, call center experience preferred
- Experience with patient accounts in a healthcare setting
- Ability to communicate and interact appropriately with patients and staff both verbally and in writing
- Excellent customer service skills
- Strong attention to detail
- Ability to maintain a calm and professional demeanor during all interactions both externally and internally
- Comfortable with routinely shifting demands
- Knowledge of google as well as electronic health record systems
Responsibilities
- Answer incoming calls and SMSβs from patients as well as clinicians
- Assist in fielding voicemails and e-mails
- Register and maintain accurate and complete patient charts by obtaining, documenting, and updating demographic and insurance information
- Schedule patient appointments for new patient BPS assessments, medication management, and intake information
- Verify patient insurance to confirm eligibility for Brave services
- Assist patients with minor questions and troubleshooting to ensure a seamless virtual care delivery process
- Step in as needed to provide administrative support throughout the patient journey
- Resolve problems and fulfill caller requests by clarifying desired information; research and explore alternative solutions, implement solution; escalate unresolved problems as needed
- Coordination with other departments and/or teams as needed
- Support the outreach team with outreaching patients under direction of supervisors
Benefits
Full-time remote role
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Please let Brave Health know you found this job on JobsCollider. Thanks! π