Account Coordinator

Summary

Join PDMI as an Account Coordinator and be the primary point of contact for client inquiries, resolving issues, and fostering strong relationships. Collaborate with internal teams to efficiently fulfill client requests, track progress, and maintain clear documentation. Prepare meeting materials, support Account Managers, and take ownership of processes to drive continuous improvement. This fully remote opportunity offers a chance to contribute to improving healthcare quality and efficiency within a collaborative and supportive environment. PDMI, a Best Employer in Ohio, provides flexible work arrangements and values its employees. The ideal candidate will possess strong communication, organizational, and problem-solving skills, along with experience in customer relations, preferably within a technical or healthcare setting.

Requirements

• A bachelor’s degree in business administration or a related field, or equivalent experience
• 1-2 years of customer relations experience, preferably in a technical, healthcare, pharmacy, or service-focused industry
• Strong understanding of Microsoft Office applications, including Outlook, Teams, Excel, and Word
• A talent for researching client inquiries thoroughly and providing accurate, timely responses
• Strong organizational skills and the ability to manage multiple priorities
• Exceptional communication and relationship-building skills
• Tech-savviness and a keen eye for detail to keep documentation and processes running smoothly

Responsibilities

• Be the main point of contact for client inquiries, helping to resolve issues and maintain strong relationships
• Work cross-functionally with internal teams to fulfill client requests efficiently
• Track and manage client requests, ensuring timely completion and clear documentation
• Assist in preparing meeting materials and support Account Managers with client needs
• Take ownership of processes and contribute to continuous improvement efforts

Benefits

• Best Employer: PDMI was voted a Best Employer in Ohio for the 4th consecutive year in 2024!
• Meaningful Work: Contribute to improving healthcare quality and efficiency
• Collaborative Environment: Work with passionate professionals who share your drive
• Exciting Challenges: Every day brings new opportunities to excel
• Flexible Work: Fully remote opportunity with a company that cares