Account Director

Summary

Join Aspire, a leading word-of-mouth commerce platform, as an Account Director. You will lead the growth of a large client portfolio, overseeing influencer marketing projects and building strong client relationships. This leadership role involves managing a team, developing client strategies, and ensuring client satisfaction. You will also contribute to new business development and support the company's overall growth. The position requires 8+ years of experience in account management and a proven track record in influencer marketing. Aspire offers a competitive salary, flexible work arrangements, unlimited PTO, and a comprehensive parental leave policy.

Requirements

• 8+ years of experience in account management, client services, or a related role within the marketing or advertising industry
• Experience in leading and managing teams
• Proficiency in using CRM and project management tools
• Strong understanding of social media platforms and influencer marketing tools
• Familiarity with data analytics and reporting tools
• Strong organizational and multitasking abilities
• High level of attention to detail
• Ability to thrive in a fast-paced, dynamic environment
• Passion for staying updated with client category trends and industry best practices

Responsibilities

• Build and maintain strong relationships with clients, aligning their objectives with IM strategies
• Act as the most senior client contact on your accounts, as a trusted counselor, strategic partner and thought leader
• Develop a comprehensive client mapping system and strategies for relationship building
• Lead and inspire a team of talent who are at various stages of seniority and career experience
• Foster a positive, collaborative, growth-oriented team culture
• Provide consistency of “The Aspire Agency Way” from kick offs, quarterly business reviews, and wrap reports so that every client feels a consistently high level of servicing satisfaction
• Support Sales and Marketing in developing pitches, presentations and events to raise Aspire’s visibility in the industry
• Ensure smooth onboarding for new Aspire clients and a seamless transition from the sell-in period led by the Salesperson
• Allocate team resources effectively and optimize workflows
• Oversee financial reporting and ensure accuracy in Agency systems like Salesforce and Harvest
• Monitor team bandwidth and partner with the Senior Director of Agency Operations on resource allocations based on project requirements

Preferred Qualifications

Proven experience in influencer marketing or social media marketing

Benefits

• Flexible work from home policy
• Unlimited PTO - Refuel and rest with our unlimited paid time-off policy
• 4 months of Paid Parental Leave - Aspire has an industry-leading parental leave policy for both mothers and fathers
• Personalized career planning sessions
• Mentorship program
• Visibility into operations across the company