Account Director

Summary

Join Common Thread Collective (CTC) as an Account Director and play a pivotal role in managing and growing key client relationships. This senior-level position requires eCommerce marketing expertise, sales acumen, and account management experience to provide strategic guidance and drive mutual growth. You will build strong relationships with client executives, host events, provide tailored insights, and align CTC’s solutions with client needs. The role focuses on client retention, expanding business opportunities, and delivering exceptional client service. A competitive salary, bonus structure, and commissions are offered, along with comprehensive benefits including health, dental, vision, 401k matching, and flexible time off.

Requirements

• Possess in-depth understanding of eCommerce platforms, digital advertising channels, conversion optimization, and customer acquisition strategies to drive client success
• Be skilled in identifying, pitching, and closing upsell and cross-sell opportunities, with a strong track record in client renewals and revenue growth
• Have the ability to interpret marketing data, analyze trends, and create accurate revenue forecasts to inform both client and internal strategy
• Be proficient in negotiating contract terms that align with client needs and CTC’s goals, ensuring mutually beneficial agreements
• Possess exceptional ability to build and maintain strong relationships with clients, especially with executive-level stakeholders, fostering trust and loyalty
• Be skilled in addressing client concerns and resolving conflicts with a calm, solution-oriented approach that maintains positive relationships and client satisfaction
• Be an excellent communicator who can convey complex ideas clearly, tailor messages to different audiences, and ensure alignment across client and internal teams

Responsibilities

• Manage and grow key client relationships
• Focus on client retention
• Expand business opportunities
• Deliver exceptional client service
• Provide strategic guidance and drive mutual growth
• Build strong relationships with client executives
• Host events
• Provide tailored insights
• Align CTC’s solutions with client needs
• Exemplify Exceptional Client Service: Set the benchmark for outstanding client relationships by consistently exceeding expectations, ensuring each client feels valued and understood, and establishing CTC as an essential partner in their success
• Drive Strategic Revenue Growth: Lead by example in identifying upsell and cross-sell opportunities, proactively aligning CTC’s solutions with client needs to maximize revenue and demonstrate value beyond basic services
• Master Conflict Resolution: Handle client issues with composure, empathy, and a solution-focused mindset, setting the standard for proactive conflict resolution and preserving long-term client satisfaction
• Showcase Data-Driven Forecasting: Deliver accurate, data-informed revenue forecasts that set the pace for transparency and accountability, helping both clients and internal teams plan effectively
• Lead with Relationship-Building Excellence: Build strong, strategic connections with client executives, setting the standard for influential relationship management and positioning CTC as a trusted advisor at the highest levels
• Proactively Identifies Growth Opportunities: Continuously seeks out new ways to expand client relationships, from introducing innovative service offerings to presenting data-driven recommendations that drive measurable results
• Champions Long-Term Client Success: Prioritizes strategies that align with clients' broader business objectives, ensuring CTC’s solutions contribute to sustainable growth and increase lifetime client value
• Maximizes ROI through Insightful Strategy: Develops tailored, impactful strategies that enhance the effectiveness of clients' eCommerce marketing investments, showcasing CTC’s ability to drive exceptional ROI
• Anticipates Client Needs: Stays ahead of market trends and client goals, offering proactive solutions that address emerging needs and reinforce CTC’s role as a value-added partner
• Pushes for Continuous Improvement: Actively pursues opportunities for personal and team development, consistently refining CTC’s service offerings to enhance client satisfaction and set higher standards for value delivery
• Leads by Example with High Standards: Demonstrates professionalism, responsiveness, and attention to detail in all client interactions, inspiring the team to uphold these standards in their own client-facing roles
• Promotes a Culture of Accountability: Sets clear expectations, tracks key performance metrics, and encourages team members to take ownership of their contributions, fostering a culture where excellence is the norm
• Encourages Innovation and Continuous Learning: Creates an open environment for idea-sharing and skill development, empowering the team to stay at the forefront of eCommerce marketing trends and continuously elevate the value provided to clients

Benefits

• $150,000 base salary, annually
• Bonus Structure | 25% of Base Salary based on reaching Goals
• Commissions | Commissions awarded based on additional revenue attainment from Upsells and Partnerships
• 401K | program with a 3% company match (post 90 days employment)
• TIME OFF | Flexible Time Off policy
• MEDICAL | Full health, dental, and vision benefits
• WELLNESS | A wellness reimbursement program