Account Director

Summary

Join Highlight as an Account Director and lead our brand customer expansion organization. Work closely with strategic customers, acting as a trusted advisor to drive customer value and exceed growth quotas. You will design and implement strategic account plans, communicate effectively with internal and external teams, and monitor performance metrics. This individual contributor role offers the opportunity to build and lead a team as we scale. The position requires extensive experience in market research and account management, strong communication and leadership skills, and the ability to build strong relationships. Highlight offers a comprehensive benefits package including health insurance, equity grants, unlimited PTO, flexible remote work, generous parental leave, a 401k program, and a learning and development stipend.

Requirements

• 10+ years of Market Research experience with customer facing interaction
• Passion for building long term customer relationships
• Account management experience (5-10 years)
• Proven track record of meeting and exceeding sales goals
• Strong communication and presentation skills
• Proven success in building programs, influencing a range of stakeholders and innovating
• Strong organization and project planning skills, including account planning development and implementation
• Experience leading teams, planning procedures and processes and reporting the results
• Strong interpersonal skills working with a range of customer profiles from Procurement to CEO to R&D and Consumer Insights
• The ability to develop strong rapport, and credibility both externally and internally across the organization
• Excellent proactive communication skills both written and verbal
• Highly collaborative, open to coaching teammates and able to influence. Should embrace, and encourage collaborative style among team members. Will achieve results with and through others

Responsibilities

• Drive and lead customer expansion efforts to support our growth strategy, efficiently managing a wide array of initiatives and build strong relationships with internal and key external strategic client leaders
• Design and implement Highlight’s Strategic account planning documents and process
• Communicate with internal teams and strategic accounts with a focus on supporting the overall revenue, growth and success of the Highlight Expansion organization
• Monitor and analyze performance metrics of Expansion revenue with a keen eye on pipeline, conversions and overall revenue performance
• Accurately forecast Expansion sales outlook and provide detailed forecast with action plan to leadership on a weekly basis
• Prioritize day to day activity that balances progress of expansion in existing strategic accounts whilst supporting both Customer Success and Account Executives to effectively expand non strategic accounts
• Collaborate with internal Engineering, Customer Success and Product teams to support strategic account development needs
• Collaborate with Marketing to develop guides and collateral to accelerate Highlight customer expansion growth
• Consistently educate agency partners on Highlight product value and market opportunities
• Meet with strategic expansion accounts on a regular cadence in order to provide insights, guidance, training and education to their organization

Benefits

• Health insurance (medical, dental, vision) with 100% premium covered
• Competitive equity grants
• Unlimited PTO
• Flexible remote WFH culture with 100% remote capability (And an amazing high-end office space located in Midtown Manhattan!)
• Generous paid parental leave
• 401K Program
• Learning and development stipend