Account Director

Summary

Join Seer Interactive, a remote-first digital marketing consultancy, as an Account Director managing 3-5 enterprise-level accounts. You will collaborate with multi-disciplinary teams, crafting holistic strategies and ensuring seamless integration across all channels. Leveraging your deep understanding of client businesses and digital marketing, you will develop and lead strategic presentations, drive client retention and contract growth, and champion Seer's AI-driven innovations. This role requires strong leadership, communication, and problem-solving skills, along with experience managing enterprise-level clients and integrated digital marketing campaigns. You will be responsible for client retention and contract growth goals, including full ownership of the client renewal process and contract development. Travel is expected for approximately 10-15% of the year.

Requirements

• You’re results-driven and hungry to help both your clients and agency succeed. Well-defined goals inspire you, and your innovative spirit will drive others around you
• You’ve successfully juggled 3 or more enterprise-level clients, partnering with client marketing managers and c-suite alike, and you have experience navigating complex org-charts
• You have a well-rounded background steeped in integrated digital marketing with a proven ability to translate digital concepts to client solutions and effectively communicate ROI of digital investments
• You have a knack for articulating complex strategies to an audience with varying degrees of digital knowledge and a strong ability to understand and adapt your approach depending on a client’s preferences and personality
• You know how to commend a room no matter who is in it. You're at ease presenting and engaging with everyone - including having the tough conversations
• You are comfortable both leading and collaborating with cross-functional internal teams to strategize, pivot, and hit clients’ goals which starts with putting an emphasis on building trusted relationships with your account teams
• Although you do not directly manage folks, you know how to set an example as the account leader and provide coaching & feedback to level-up team members
• You hold yourself to high standards when it comes to attention to detail, impact-driven prioritization, and follow-through -- you rarely miss a beat
• You strike the perfect balance between confidence and humility in your professional interactions, being open minded to new ideas as well as bringing some of your own that drive our business forward
• When you hit a roadblock internally or externally, you demonstrate a solutions oriented approach to solve a problem and you’re highly  comfortable operating in the “gray area” from time to time
• You take client retention and revenue growth for the clients you manage seriously. You have strong metrics that back your performance across these areas and are energized being held responsible for these KPIs in your next opportunity
• You’re passionate about staying “in-the-know” on Marketing trends and being on the cutting edge of AI, and you want to share your own knowledge with the world, whether that be directly with your clients or via Seer’s blog
• Fully onboarded to your book of business, including a full understanding of your client’s business and goals
• You’ve started to make an impact on driving client performance and strategic direction, bringing new ways of thinking to the table
• You’ve started to build strong rapport and trusting relationships with clients and Seer teammates

Responsibilities

• Manage 3-5 enterprise level accounts, getting deeply ingrained with their business goals and helping to craft Seer’s overarching holistic strategy for tackling them
• Work with multi-disciplinary teams of 8-15+ across SEO, Paid Media, Analytics & Insights, Design/UX, Project Management, and more -- ensuring all channels are highly integrated and closely aligned to overarching client goals
• Be the client and internal team champion, ensuring seamless integration and communication across the full partnership lifecycle
• Develop deep expertise in the client’s business and industry, identifying relevant insights, challenges, and opportunities that deepen our client partnership
• Develop deep knowledge and understanding of the digital channels that drive your client’s business, hopping into data visualization dashboards to unpack strategy and ensure our recommendations are rooted in ROI for your clients
• You know successful marketing campaigns require integrating data, and you aren't afraid to roll up your sleeves with our data teams to architect a solution
• Develop and lead strategic presentations alongside a team of digital marketing practitioners aligned to your clients
• Be responsible for client retention and contract growth goals, including full ownership of the client renewal process and contract development
• Understand that AI has a critical role to play in how we service clients, so you’ll evangelize the innovative work Seer is doing, helping clients stay ahead of the curve and in lock step with Seer’s evolving offerings. You’ll also leverage new tools to drive efficiencies in not only your own workflows, but test and share learnings for the benefit of the greater team
• You can expect to travel, in order to visit clients, for about ~10-15% of the year

Preferred Qualifications

• Time-management, context-switching, and juggling multiple projects is quite challenging
• You do not want continued-learning,  and innovation and integrating AI to be an expectation
• Change management is difficult and you struggle with adapting to new tools and processes

Benefits

• $93,000-$115,000/year -  Your final offered compensation will be determined by your skills and experience
• Evaluation of comp at least once a year