Account Executive, Quilt Advisor

Summary

Join our team as a Quilt Advisor and be the trusted guide to homeowners considering bringing Quilt's heating and cooling system into their homes. As a consultative and customer experience-oriented field sales role, you will work directly with potential customers to educate them on the benefits of Quilt, consult on how Quilt can meet their home heating and cooling needs, create proposals to explain how and where Quilt will be installed, and run a successful hand-off with our operations teams to ensure the installation goes smoothly. This is an opportunity to help homeowners make their homes more comfortable, beautiful, electrified, and efficient.

Requirements

• 3+ years of field sales experience in residential construction (HVAC is ideal)
• Excellent written and verbal communication skills - you understand your audience, listen and learn what they care about, and efficiently communicate via the means they prefer
• Eye for interior design and architecture- professional experience with interior design is not required, but you care about how spaces are arranged physically and visually
• Genuine interest in Quilt’s climate mission
• Valid driver's license with reliable transportation
• Continuous learner with a strong aptitude for acquiring new skills and knowledge
• Ability to work independently and create a productive personal work schedule
• Comfortable working outdoors and walking for extended periods in various weather conditions
• Willingness to work flexible hours or a shifted schedule to accommodate homeowner’s schedules (evenings and weekends)
• Experience using a CRM (ideally Salesforce), and maintaining a high degree of CRM hygiene
• Experience using the suite of Google Workspace tools (Gmail, slides, sheets, drive, etc.)

Responsibilities

• Engage with motivated homeowners to assess their needs and home profiles over multiple channels, including phone calls, video calls, email, and chat
• Help customers understand the benefits of Quilt and provide an end-to-end empowering experience for purchasing and having a system installed
• Visit customers in their homes to assess whether Quilt is a good fit for their needs and assess installation feasibility
• Create customized proposals for customers detailing how their Quilt system will be configured and installed
• Help customers get answers to questions and details about unit placement, electrical hookups, number of units needed, interior design options, and more
• Continually improve the sales process, contributing feedback and input to playbooks, tool configuration, communication, and collateral
• Work closely with operations teams to schedule and coordinate installation
• Serve as a single point of contact for customers throughout their discovery, purchase and installation journey
• Ensure customers receive all qualifying rebates and incentives