Account Manager

Summary

Join Center, a hyper-growth SaaS company, as an Account Manager to nurture and grow relationships with existing clients. You will be responsible for managing client journeys, identifying opportunities for increased product adoption, and maximizing value realization. This role requires strong communication, account management, and project management skills. Center offers a competitive compensation package, including a competitive salary, performance bonus, generous paid time off, comprehensive health benefits, and 401(k) participation. The company values teamwork, collaboration, and a passion for customer success. As a distributed workforce, Center offers flexibility and opportunities for growth within an innovative software company.

Requirements

• A minimum of 3+ years of relevant account management experience
• A clear track record of over-achievement
• Proven client success and account growth
• Effective communication skills with the ability to develop and deliver executive presentations
• Experience in project management, account management, or consulting
• Strong interpersonal skills, particularly via phone and virtual meetings
• Consultative and friendly
• Self-driven and autonomous
• Eager to learn and grow with Center
• Ability to work well with people at all levels of the organization in a geo-dispersed and often virtual environment

Responsibilities

• Proactively manage and grow a portfolio of assigned clients
• Manage the client’s journey post initial deployment and continuously identify and track the adoption of Center to maximum value realization
• Actively listen and evaluate the client’s needs and feedback for appropriate product recommendations, consultation, and additional services to maximize value realization
• Own the account-level relationship with clients, building strong relationships with key stakeholders to manage expectations and mitigate risk
• Conduct strategic workshops and business reviews with executive sponsors
• Offer continuous value-add trainings and product demonstrations as needed
• Understand Center’s rule-based configuration engine for business process consultation and configuration updates
• Identify account growth, upsell opportunities to build pipeline
• Analyze key product analytics to recognize areas of increased adoption
• Act as the client’s point of escalation and proactively identify and resolve account success blockers that may arise; Partner with the Customer Support team on day-to-day reactive case management
• Assist the growing Account Management team to establish new processes and systems

Preferred Qualifications

• Passion for the customer
• Self-starter, with the ability and willingness to grow
• Be mission driven and motivated to make a high impact
• Fast learner, with an open mind, and a team-oriented mentality
• An entrepreneurial spirit: flexible and willing to pitch in where needed

Benefits

• Competitive salary
• Performance bonus
• Generous paid time off
• Comprehensive health benefits
• 401(k) participation
• Self-Managed PTO plan
• 9 Paid Holiday’s
• Paid Parental Leave
• Commuter Stipend
• Health care benefits including Medical, Dental, Vision, Long Term Disability, Base Life, AD&D, FSA, Commuter and 401(k)
• Ownership through stock option grants
• Competitive base salary compensation package
• Comprehensive health insurance plan
• Flexible, self-managed PTO policy
• 401k program