Account Manager

Summary

Join Movers+Shakers as a Senior Account Manager, where your mission will be to share joy with clients through every meeting and campaign. You'll lead client satisfaction, revenue growth, and project management for assigned accounts, utilizing social media strategy expertise.

Requirements

• 4-8 years of relevant experience, including client service at a creative agency and possibly brand marketing experience at large consumer brands
• Understanding of social media marketing (organic and paid), with expertise managing social-first brand marketing campaigns is a plus
• Experience working with global client teams and partner agency teams
• Entrepreneurial spirit. Thrive in uncertainty and ambiguously-defined roles. Passion for trying new things jumping off the deep end
• Proven experience generating revenue and account growth within existing accounts
• Strong writing and communication skills
• Self-motivated, eager to learn, a drive to succeed
• Excellent communicator, skilled writer, extremely organized, professional demeanor
• Ability to contribute in both a strategic and tactical capacity
• Proven ability to develop and maintain good working relationships with clients and team members
• Builds respect by personal example; is respected by and works effectively with all members of the organization and external contacts
• Intense desire to excel in an entrepreneurial, collaborative environment
• Ability to work with top-level executives
• Demonstrate initiative; is proactive
• Spreads joy

Responsibilities

• Responsible for managing and delivering joy to assigned accounts with minimum accountability for revenue of $1M-3M per year
• Deeply understand and intuit the client’s needs and develop strategies to meet their business objectives; key owner of all projects and processes from beginning to end
• Lead the client and internal team to develop social media strategies that will break through the clutter
• Work closely with all client team members; participate in defining account plans, needs, KPI’s and translate these requests with clear briefs/direction to the internal teams
• Serve as key partner and mentor to the client. Articulate agency practices, listen strategically, and upsell and support growth based on needs
• Support intake and new business growth as needed
• Build, lead and presents clients presentations, strategies and concepts
• Ensure project alignment by defining roles and aligning with internal key team members to kick off projects
• Oversee client paperwork (service agreements, SOWs, invoices, etc.)
• Train and mentor Account Coordinators
• Conduct quarterly planning and review sessions with key clients/accounts
• Develop and maintain annual, quarterly and monthly revenue forecasts; track and maintain growth and status