Account Manager

Summary

Join Syndigo as an SMB Account Manager and manage client relationships, develop growth strategies, and deliver exceptional value. You will be the primary client contact, crafting strategies to align Syndigo's solutions with client objectives. This quota-carrying sales role focuses on renewals and growth within a defined customer base. The position offers a hybrid remote/onsite option for Chicago-based employees. You will maintain and build relationships, manage the sales cycle, lead contract negotiations, and leverage Syndigo's tech stack for data-driven decisions. Success requires strong relationship-building, communication, and organizational skills.

Requirements

• 1 - 3 years sales experience, ideally B2B and in the technology space
• Motivation to learn, problem solve, and develop skills to be successful in tech sales
• Familiar with the fundamentals of sales and the basics of customer service
• Strong relationship building, listening, and inter-personal skills
• Comfortable with using technology in daily workflows and decision making
• Strong organization and time management skills are critical
• Ability to write and speak clearly, and professionally
• Bachelor's Degree or equivalent experience required

Responsibilities

• Maintain and form new relationships with different buyers at small to mid-market brands
• Relentless focus on the customer experience and how to maximize their value realization with Syndigo
• Manage the full sales cycle for renewals, upsell, and cross-sell opportunities within a defined customer base
• Lead strategic contract negotiations to align service options with client needs while meeting growth targets
• Dedicate time to learning and skill growth to achieve KPIs and grow as a sales professional
• Leverage the Syndigo tech stack to make data-driven decisions, document customer communication, prioritize approach to the territory, stay organized, and accurately forecast revenue outcomes
• Diagnose and engage higher risk customers and leverage internal resources to direct a resolution strategy
• Navigate Syndigo's solutions on behalf of the client, ensuring the appropriate solution is proposed to meet a client's problems
• Problem solve with customers and guide them through the complex product information and syndication landscape to position yourself and Syndigo as a valued partner

Preferred Qualifications

• Experience in SaaS, managed services, and analytics is a major plus
• Experience doing business with consumer brands and/or retailers is a plus
• Previous training and practice with a sales methodology is a major plus
• Experience using Salesforce is a major plus

Benefits

• Competitive health insurance benefits
• PTO and volunteer time off
• Employer-paid short- and long-term disability
• Parental and adoption leave
• 401(k)
• Tuition reimbursement
• This position is commission eligible