Customer Success Associate

Summary

Join Tabeo, the leading platform for private healthcare payment and marketing services, as a Customer Success Associate! You'll ensure seamless customer experiences by managing merchant compliance, providing excellent support, and driving retention. This role requires strong communication, problem-solving, and customer-centric skills within a fast-paced SaaS environment. We offer a remote-first approach with team weeks in exciting locations, competitive salary, share options, and comprehensive benefits. Help us grow our 8,000+ UK dentist customer base and expand into new verticals!

Requirements

• 2+ years experience in customer success/sales at SaaS company
• Demonstrable track record in driving retention and positive churn
• Bachelor’s degree, preferably in business administration obtained from an accredited and certified institute
• Excellent communication and writing skills
• Fluent in English
• Organised, meticulous and great time management
• Able to empathise with merchants but also have difficult conversations
• Ability to deliver on tight deadlines
• Able to think of solutions on the spot
• Must have a genuine concern for customer and merchant outcomes
• Flexibility is a must. We work in a fast-paced environment and we are growing very quickly. This means that you may be given additional responsibilities to help out other teams throughout the business

Responsibilities

• Manage Merchant Compliance and Risk
• Review and verify new merchant applications to operate on the platform
• Perform compliance checks for merchants
• Evaluate applications for merchants to operate under Tabeo’s FCA licence
• Provide Excellent Support to Merchants
• Use email, chatbot, FAQ and VidYard to enable better self service
• Answer adhoc merchant queries in a timely and professional manner
• Develop a sound understanding of private specialist healthcare markets
• Drive Merchant Retention and Productivity
• Use our merchant app and email to share best practices or recent trends
• Gather feedback and help Product to design new features
• Track activity and engage merchants who are no longer active

Benefits

• Competitive salary
• Employee share options
• ��2,000 per annual CPD package to be used at your discretion
• Full kit for home office
• Health insurance and life assurance (including dental and optical) for UK staff
• Company trips
• 24 days holiday annually, plus a day off on your birthday
• Extended parental leave
• Contributing pension scheme for UK staff