Admin/HR Support Specialist

Summary

Join our team as a dedicated HR administrator, playing a vital role in supporting essential service providers in high-pressure environments. You will own the employee lifecycle, ensuring smooth onboarding and offboarding processes, maintaining accurate records, and providing timely support to employees. This role demands meticulous attention to detail, strong organizational skills, and the ability to navigate multiple systems. You will be responsible for managing compliance, tracking deadlines, and resolving employee inquiries. The ideal candidate possesses experience in healthcare or high-compliance industries and is proficient in HRIS systems and ticketing systems. This position offers a competitive salary, generous benefits, and opportunities for professional development.

Requirements

• Worked in HR, admin, or compliance support for healthcare or high-compliance industries
• Managed onboarding and offboarding processes across multiple platforms
• Used HR tools like Lever and UKG, or healthcare-specific systems like TraumaSoft
• Supported ticketing systems like Monday.com or Zendesk
• Maintained secure data practices using VPN or other protected environments
• Strong HR administration experience with proven ability to manage employee onboarding and offboarding processes
• Healthcare background with understanding of medical certification requirements, medical personnel compliance, and healthcare industry standards
• Experience with HRIS systems, applicant tracking systems, and payroll platforms with ability to navigate multiple software systems efficiently
• Exceptional attention to detail for document validation, compliance tracking, and accurate data entry across multiple platforms
• Strong written and verbal communication skills for handling employee inquiries and providing clear, helpful support responses
• Proactive mindset with ability to take initiative in identifying process improvements and addressing employee needs before they escalate
• Experience working with offshore support models and maintaining data security protocols including VPN usage for sensitive information
• Ability to work during Pacific Standard Time (PST) business hours for seamless collaboration with Bay Area-based team

Responsibilities

• Manage end-to-end onboarding and offboarding, from paperwork to systems access
• Coordinate timely activation and deactivation of employee accounts across HR, payroll, and operations platforms
• Ensure certifications, licenses, and compliance documents are validated and filed correctly
• Maintain accurate digital and physical employee records
• Conduct regular audits to ensure data integrity and meet compliance standards
• Track critical deadlines for training, documentation, and renewals
• Own the HR support queue via Monday.com, providing timely and helpful responses
• Triage and resolve employee questions about policies, access, and documentation
• Track support resolution times and maintain service level consistency
• Use VPN access to handle sensitive documents and platform logins securely
• Coordinate employee onboarding within platforms like Lever (ATS), UKG (HRIS), and TraumaSoft (EMS operations)
• Collaborate with HR and management to streamline internal processes and ensure alignment

Preferred Qualifications

• Get satisfaction from smooth, compliant processes and clean data
• Love juggling details, documents, deadlines, and systems
• Are confident working in regulated environments where accuracy matters
• Take pride in making onboarding a seamless, stress-free experience
• Can troubleshoot access issues, spot compliance gaps, and get ahead of them

Benefits

• Unlimited earning potential if you choose to take on multiple clients and have the capacity
• Generous health allowance to support your well-being
• Profit-sharing opportunities as the company grows
• Access to exclusive upskilling and training in AI, operations, and leadership
• Monthly raffles and performance bonuses
• A tight-knit, supportive community and a dedicated Talent Success Manager to guide your journey