Advisory Solution Consultant

Summary

Join ServiceNow's Solution Consulting team as an Advisory Solution Consultant specializing in Strategic HCLS Accounts. You will significantly contribute to our success by supporting solution sales, guiding revenue generation, and acting as a hands-on technical consultant. This role involves assisting sales in qualifying customer needs, providing technical advice on strategic accounts, mentoring colleagues, and delivering product demonstrations. You will also create demo scripts, manage demonstration environments, and conduct Proof of Concept engagements. Furthermore, you will respond to RFPs, stay updated on product developments, support marketing events, and analyze competitive landscapes. Finally, you will act as a ServiceNow subject matter expert during executive briefings and marketing events.

Requirements

• 7+ years of pre-sales solution consulting or sales engineering experience in (product specific area)
• Strong Pre-sales experience, ITSM & ITOM experience would be advantageous (Tool or business process)
• Mastery of the Sales process and trusted advisor for account representative
• Exhibits prior and current technical expertise in web technology and the ability to learn new technology
• Exceptional communication and presentation skills to include technical and business concepts
• Understanding of and experience selling to enterprise IT architecture
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Creative problem-solving skills with a growth mindset and desire to work in a fast-paced, high growth organization
• Background in ITIL, Service Management, Asset Management, IT Management, IT Operations Management
• A high degree of passion, energy, and drive

Responsibilities

• Assist the sales personnel in the qualification of enterprise customer needs and performing pre-demo needs analysis
• Participation on strategic accounts as the lead technical advisor
• Provide mentoring and training to peers and other colleagues in the organization
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via web meeting
• Generation of product demo scripts and scenarios and maintaining demonstration environment(s)
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects
• Responding to Request for Information/Proposal documents
• Staying current on product developments/releases to a level required for demo and POC/POC
• Supporting Marketing events – user conferences, trade shows, webinars, etc
• Staying current on competitive analyses and understanding differentiators between the company and its competitors
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc. as it relates to the overall strategic initiatives of the customer
• In conjunction with Sales Personnel and Professional Services, conduct transition briefing - communicate commitments, expectations, etc. in preparation for deployment
• Act as the ServiceNow subject matter expert at Executive briefings/marketing events

Preferred Qualifications

Experience selling into and/or working with Pharma/Life Sciences

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs
• Base pay of $146,625 - $241,950
• Equity (when applicable)
• Variable/incentive compensation