Advisory Solution Consultant

Summary

Join ServiceNow's Sales A-team as an Advisory Solution Consultant - App Engine (Creator Workflows)! This customer-facing role requires expertise in architecting custom solutions on the Now Platform and similar platforms. You will drive innovative business solutions, consulting with customers to understand their needs and map outcome-driven solutions. Responsibilities include developing application prototypes, conducting workshops, and providing technical expertise during pre-sales engagements. You will partner with sales and solution consulting teams to achieve customer success. This senior role demands strong communication and presentation skills, along with the ability to mentor colleagues. The position offers opportunities for thought leadership within the ServiceNow community and involves approximately 25-30% travel.

Requirements

• 5+ years of experience as a solution consultant/architect
• 3+ years of experience architecting and delivering complex solutions on the Now Platform
• Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle
• Ability to work within, and lead, a multi-discipline team focused on delivering high-quality output in short timeframes
• Fluency in third party integrations using web services, JDBC, and file-based parsers
• Functional comprehension of SQL and database concepts
• Fluency in JavaScript, HTML and libraries/frameworks such AngularJS and Bootstrap
• Ability to quickly understand new technology through instruction and self-training
• Strong people development skills, including coaching and mentoring for technical roles
• Executive level presence and experience presenting to executive-level audiences
• Strong written and verbal communication skills

Responsibilities

• Drive innovative business solutions and digital transformation with our customers
• Consult with customers and prospects to understand their business needs and pain points, and evangelize the business value of solution development on the Now Platform
• Partner with Sales and Solution Consulting to qualify customer needs and identify opportunities to deliver high value business outcomes for clients
• Architect and develop innovative solutions in collaboration with a cross-functional digital consulting team in a pre-sales environment
• Develop and enhance application prototypes on the ServiceNow platform both independently, and as the lead architect on a team with expert UI designers and developers
• Demonstrate to customers and prospects the experience of developing and extending applications on the ServiceNow platform
• Conduct architectural and/or technical workshops that may include enablement sessions
• Contribute to and help maintain an asset library of applications developed on the platform
• Answer questions and provide guidance to Solution Consultants in the field regarding application customization and development
• Interact with the ServiceNow community as a thought leader on developing and extending applications on the ServiceNow platform
• Contribute to programs that enable Solution Consultants to demonstrate the value of developing applications on the ServiceNow platform
• Scope and develop application development Proof of Concepts/prototypes with prospective customers
• Be the platform subject matter expert at executive briefings, workshops and marketing events
• Document and present technical solutions aligned with our client’s business problems
• Facilitate and lead workshops for customers focusing on innovation, ideation, co-creation, development and validation of solutions on the Now Platform
• Provide mentoring to solution consulting peers and other colleagues in the organization
• Contribute to and help maintain internal forums and asset libraries to enable innovation at scale
• Interact with the wider ServiceNow community as a thought leader on innovative ways to leverage the Now Platform and products
• Presenting at executive briefings and marketing events
• Work closely with Product Management on upcoming releases and provide feedback from customer interaction
• Keep on top of ServiceNow product developments, complementary technology and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains

Preferred Qualifications

Experience with Big Data, IoT and other emerging technologies a plus