Advisory Solution Consultant

Summary

Join ServiceNow's Solution Consulting team and play a pivotal role in accelerating U.S. revenue growth by supporting CRM, CPQ, and digital commerce solution sales. As a senior-level technical expert, you will develop and position tailored solutions, guide customers through the sales process, and build trusted relationships with stakeholders. You will lead technical discovery sessions, design product demonstrations, provide insights to Product and Engineering teams, and stay updated on market trends. This role requires deep technical expertise in CRM and CPQ technologies and strong communication and collaboration skills. You will represent the company at marketing and customer events.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 7+ years of experience in pre-sales solution consulting, sales engineering, or a similar role
• Deep expertise in CRM and CPQ technologies, ideally across platforms like Salesforce, ServiceNow, SAP, Oracle, Adobe, or Shopify
• Strong technical understanding of APIs, middleware, cloud-native architecture, and web technologies (JavaScript, JSON)
• Proven experience conducting technical discovery sessions and designing customer-focused solutions
• Excellent communication and presentation skills across technical and business audiences
• Strong collaboration skills, with experience working cross-functionally with Sales, Product, Engineering, and Marketing teams
• Ability to think strategically and operate independently in a fast-paced, remote-first environment
• Confidence and experience in engaging executive-level stakeholders and influencing strategic decisions

Responsibilities

• Support sales efforts as a technical and domain expert across CRM, CPQ, and automation platforms
• Lead engaging technical discovery sessions and workshops to uncover customer challenges and use cases
• Design and deliver tailored product demonstrations that effectively highlight business value
• Build trusted relationships with both technical and executive stakeholders, including C-level decision-makers
• Provide actionable insights and feedback to Product and Engineering teams to improve offerings
• Share best practices, reusable assets, and industry knowledge with the broader Solution Consulting team
• Stay up to date on market trends, competitors, and emerging technologies
• Represent the company at key marketing and customer events, including workshops, briefings, and conferences

Preferred Qualifications

• ServiceNow or other relevant cloud platform certifications are a plus
• Experience within U.S. industry verticals such as manufacturing, telecommunications, or technology

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan and family leave programs