Advisory Solution Consultant, Creator Workflow

Summary

Join ServiceNow as an Advisory Solution Consultant - Creator Workflows, a customer-facing role driving innovative mission solutions. You will architect solutions on the Now Platform, demonstrate platform capabilities, and develop pre-sales solution prototypes. This role involves delivering strategic visions to clients, articulating business value, and partnering with sales and solution consulting teams. Responsibilities include consulting with customers, developing solutions, providing technical expertise, and mentoring colleagues. The position requires experience in AI integration, public sector work, and Now Platform architecture, along with strong communication and presentation skills.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• Experience working with US Public Sector customers
• 5+ years of experience as a solution consultant/architect
• 3+ years of experience architecting and delivering complex solutions on the Now Platform (or similar platform)
• Experience facilitating client-facing workshops to successfully progress initiatives into the next phase of their lifecycle
• Ability to work within, and lead, a multi-discipline team focused on delivering high-quality output in short timeframes
• Functional comprehension of SQL and database concepts
• Functional comprehension of JavaScript, HTML and libraries/frameworks such AngularJS and Bootstrap
• Ability to quickly understand new technology through instruction and self-training
• Strong people development skills, including coaching and mentoring for technical roles
• Executive level presence and experience presenting to executive-level audiences
• Strong written and verbal communication skills
• Expected Travel: 25-30%

Responsibilities

• Drive innovative mission solutions and digital transformation with our customers
• Consult with customers and prospects to understand their mission needs and pain points, and evangelize the mission value of solution development on the Now Platform
• Partner with Sales to qualify customer needs and identify opportunities to deliver high value mission outcomes for clients
• Architect and develop innovative solutions in collaboration with a cross-functional digital consulting team in a pre-sales environment
• Develop and enhance application prototypes & Proof of Concepts on the ServiceNow platform both independently, and as the lead architect on a team with expert UI designers and developers
• Demonstrate to customers and prospects the experience of developing and extending applications on the ServiceNow platform
• Conduct architectural and/or technical workshops that may include enablement sessions
• Contribute to and help maintain an asset library of applications developed on the platform
• Answer questions and provide guidance to Solution Consultants in the field regarding application customization and development
• Interact with the ServiceNow community as a thought leader on developing and extending applications on the ServiceNow platform
• Be the platform subject matter expert at executive briefings, workshops and marketing events
• Document and present technical solutions aligned with our client’s business problems
• Facilitate and lead workshops for customers focusing on innovation, ideation, co-creation, development and validation of solutions on the Now Platform
• Provide mentoring to solution consulting peers and other colleagues in the organization
• Contribute to and help maintain internal forums and asset libraries to enable innovation at scale
• Presenting at executive briefings and marketing events
• Work closely with Product Management on upcoming releases and provide feedback from customer interaction
• Keep on top of ServiceNow product developments, complementary technology and external trends in order to identify opportunities to broaden the use of the Now Platform outside of typical domains

Preferred Qualifications

Experience with Big Data, IoT and other emerging technologies a plus