Advisory Solution Consultant, Customer Workflows

Summary

Join ServiceNow's Solution Consulting team and significantly contribute to the company's success by supporting the sales of Customer Workflows products. As an Advisory Solution Consultant, you will develop and present product solutions, influencing revenue growth within a strategic product line. This role involves leading customer workshops, delivering product demonstrations, and collaborating with sales and product teams. You will leverage your technical expertise to address customer needs and provide valuable feedback to product management. The position requires strong presentation skills, experience in pre-sales consulting, and a collaborative approach. ServiceNow offers a competitive compensation package including base pay, equity, variable compensation, and comprehensive benefits.

Requirements

• Experience creating customer value across Enterprise level customer organizations (Retail industry is preferred)
• 7+ years of pre-sales solution consulting or sales engineering experience
• 3-5 years of experience with Customer Service, Customer Experience, CRM, Field Service or BPM software
• Ability to provide compelling presentations and product demonstrations both virtually and in person, with travel
• Creative problem-solving skills with a flexible mindset and a desire to work in a fast-paced high growth organization
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence

Responsibilities

• Support product sales as a technical and domain expert of a client-facing sales team
• Lead discovery & workshops to determine customers' goals and challenges
• Deliver product demonstrations to align our solution with customer needs and value
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and provide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs
• Base pay of $126,325 to $208,425
• Equity (when applicable)
• Variable/incentive compensation