After-Hours Dispatcher

Summary

Join our team as an After-Hours Dispatcher and manage communication and coordination during weekend shifts. You will be responsible for dispatching service personnel, handling customer inquiries, and ensuring seamless operations outside of regular business hours. This role demands excellent multitasking and problem-solving skills, along with the ability to work independently. The position offers a remote work arrangement with paid time off, team-building events, and provided equipment. Prior dispatching or customer service experience is preferred, but not required.

Requirements

• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Ability to work independently and remain composed under pressure
• Proficiency in dispatching software, CRM systems, and Microsoft Office Suite
• Reliable internet connection and a quiet work environment (if remote)
• Flexibility to work weekend shifts and occasional holiday coverage

Responsibilities

• Monitor and respond to incoming calls, emails, and messages efficiently
• Dispatch service technicians, drivers, or field personnel as needed
• Coordinate and track job assignments, ensuring timely responses
• Provide real-time updates to customers and internal teams regarding service status
• Maintain accurate logs of all communications, dispatch activities, and service requests
• Troubleshoot and escalate urgent issues as necessary
• Communicate effectively with clients, vendors, and on-call staff
• Adhere to company policies and standard operating procedures

Preferred Qualifications

Prior experience in dispatching, customer service, or call center operations preferred

Benefits

• Remote mode of work
• 10+ business days of paid time off
• Team building and corporate events
• Equipment provided
• A supportive team