Agent en Ligne, Digital/Online Agent - Digital

Summary

Join a well-known cosmetics brand as an online agent and lead workshops to introduce products to clients in pharmacies. Work remotely (Canada) with approximately 25-40 hours/week.

Requirements

• Experience in customer service, call centers
• Experience in cosmetics/beauty
• Access to a phone, computer, and internet
• Ability to work independently
• Effective communication skills

Responsibilities

• Interact with clients via live chat to promptly address their questions, concerns, or issues
• Provide accurate information on products, services, and policies
• Clarify customer questions about orders, payments, returns, and other service-related topics
• Assist customers in selecting products by understanding their needs and recommending suitable products
• Guide customers through online purchasing steps and troubleshoot any technical issues they encounter
• Handle customer complaints professionally and empathetically, aiming to resolve issues effectively
• Escalate complex or unresolved issues to supervisors or relevant departments when necessary
• Keep a record of complaints and resolutions to improve service quality
• Enter interaction and request details into the CRM or customer support software

Benefits

• Competitive salary and online training
• Continuous coaching and support
• Flexible hours