AI Governance Specialist

Summary

Join Prompt as an AI Governance Specialist and play a key role in ensuring our AI systems are trustworthy and responsibly used. This hybrid role blends analysis, education, and program development, requiring collaboration with the AI team to audit AI features and maintain compliance with trust and safety policies. You will guide improvements to Prompt’s AI systems, develop our ethical AI framework, and drive internal AI adoption. You will also support ethical and regulatory compliance, making AI more accessible. If you enjoy structuring fast-moving innovation and shaping AI's use in healthcare, we encourage you to apply.

Requirements

• Master’s degree or higher in a relevant field (e.g. Artificial Intelligence, Computer Science, Data Science, Communications, Ethics, Design, or a related discipline)
• Strong analytical skills with attention to detail, especially in evaluating system behavior
• Excellent written and verbal communication; able to explain complex ideas clearly and accessibly
• Familiarity with AI concepts and tools, particularly LLMs and natural language applications
• Comfortable collaborating across teams in a fast-paced environment
• Curious, thoughtful, and motivated by impact, not just correctness

Responsibilities

• Evaluate customer-facing AI outputs for quality, compliance, and ethical alignment
• Identify issues related to consistency, reliability, fairness, or safety
• Develop necessary metrics, guidelines, and guardrails around AI usage
• File tickets or documentation to help AI teams continuously improve
• Build automation and tooling to assist with review, testing and analysis of AI outputs
• Support responsible AI practices by helping codify policies and review checklists that reflect ethical, regulatory, and organizational values
• Develop our internal education initiatives to promote AI literacy & democratization
• Run workshops, create learning materials, and answer team questions about how AI works at Prompt
• Embed with internal teams to review and refine workflows using available automation and AI tools, and help establish/train AI leaders within those teams
• Collaborate on internal documentation that improves shared understanding of our systems
• Track and report on AI adoption and usage
• Define success metrics and usage benchmarks for both internal AI use and external AI features
• Create dashboards or reports that help teams understand performance and engagement
• Help design and develop internal tools for reviewing, tracking, testing, and analyzing AI usage and outputs more efficiently

Preferred Qualifications

• Experience with program coordination, QA, documentation, or education is a plus
• (Optional) Technical experience in scripting, data analysis, or prototyping tools is a plus

Benefits

• Competitive salaries
• Remote/hybrid environment
• Potential equity compensation for outstanding performance
• Flexible PTO
• Company-wide sponsored lunches
• Company paid disability and life insurance benefits
• Company paid family and medical leave
• Medical, dental, and vision insurance benefits
• Discounted pet insurance
• FSA/DCA and commuter benefits
• 401k
• Credits for online and in-person fitness classes/gym memberships
• Recovery suite at HQ – includes a cold plunge, sauna, and shower