AI Practice Principal

Summary

Join Netguru as a freelancer and design, develop, and implement voice bot solutions using the Cogniy AI platform. Collaborate with cross-functional teams to define voice interaction flows and user experiences, optimize voice recognition, and conduct testing and quality assurance. Monitor user interactions, simplify interaction flows using Conversational AI, and enable interaction steering and reporting. Align voice flows and systems requirements with organizational needs. This fully remote position offers flexibility, professional development opportunities, and diverse projects across various industries. The contract runs from May 31, 2025, to November 26, 2025, with a rate of up to 44 EUR/hour (B2B).

Requirements

• Around 5 years of experience in similar role
• Problem Solving: Can translate larger fuzzier problems into tractable pieces and troubleshoot entire product issues
• Solutioning: Handles large E2E cross-cutting problems, arrives at multiple solutions, and picks the sustainable one
• Coding: Creates common reusable components, identifies issues across codebase, and ensures comprehensive testing; deep knowledge in ML/AI strategies
• Design: Designs end-to-end services, engages in long-term design thinking, and models very complex data problems independently
• Architecture: Drives decision-making for tech stack and architectural components, evangelizes platform building
• Delivery: Independently plans complex projects, owns stakeholder communication, and ensures E2E delivery

Responsibilities

• Design, develop, and implement agentic voice bot solutions using the Cogniy AI platform
• Collaborate with cross-functional teams to define voice interaction flows and user experiences
• Optimize voice recognition by selection of best-in-class models e.g. from Azure Cognitive Services or other suppliers
• Conduct testing and quality assurance to ensure the voice bot meets performance standards
• Monitor and analyze user interactions to identify areas for improvement and enhancement
• Simplify interaction flows through the implementation of Conversational AI including the implementation of success metrics e.g. automated contacts
• Enable steering of interactions (Genesys / Cognigy) and proper reporting (bot vs. inhouse vs. external partners)
• Collaborate with other teams within Tech and Business departments to align voice flows and systems requirements with organizational needs and consider NFRs and best practices

Benefits

• Flexibility: 100% remote work
• Professionality: dev-friendly processes, like Continuous Integration and Code Review, work in line with Agile methodology
• Diversity: projects from various industries like fintech, healthcare, insurance, or education
• Growth: work with a team of experts and continuous development of your hard and soft skills