Ai Safety Operations

Summary

Join ElevenLabs, a pioneering voice technology company, as a key member of our AI Safety organization. This remote role, with office options in New York, London, and Warsaw, involves building and overseeing safety operations, including moderation, appeals, and incident response. You will mentor a team of specialists, manage customer requests, and support the development of automated safety systems. Success requires experience in safety operations, content moderation, and managing operational teams, along with strong data analysis skills. ElevenLabs offers a high-velocity innovation environment, a global team, remote-first flexibility, and opportunities for continuous growth.

Requirements

• Background in safety operations, content moderation, customer support, and/or product management
• Experience designing, and implementing operational processes & protocols for human or automated implementation. Experience doing this in trust and safety, AI data labeling, customer support or security teams strongly preferred
• Strong track record working with data. You have experience crafting SQL queries and tables and working with cloud data warehouses (e.g. Snowflake, Big Query). You can manipulate, understand and draw insights from structured or unstructured data. You lean on insights, metrics, and user behavior patterns to inform and refine your moderation strategies, policies, and tools
• Track record managing operational teams. You have successfully developed, mentored and managed an operational team, or can demonstrate strong potential in doing so
• Operational rigor: You thrive under pressure, staying organized and decisive even when handling emergencies or sudden surges in risky content. You build foundations that can handle high volumes with a bias towards automations/scalability
• Cross-functional fluidity: You’re skilled at collaborating with engineers, product teams, and other stakeholders to ensure safety measures integrate seamlessly with ongoing innovations. You do this by pointing towards a common goal, even when the safety requirements might be perceived to slow down
• Thick skin: You maintain composure and objectivity while confronting disturbing or complex material, ensuring it doesn’t impede your (or your teams’) judgment or well-being

Responsibilities

• Build a safety ops machine: Design and implement protocols to handle various safety operational workflows including moderation, appeals, and safety-related user requests
• Mature and oversee the safety operations: Mentor, and lead a group of safety ops specialists who review & assess a high volume of flagged content, handle appeals, investigate and respond to incidents, and support our machine learning engineering team
• Manage customer requests and safety incidents. Oversee our response to internal and external safety requests. Ensure quality and consistency of our response
• Support development of automated safety systems. Work with engineering, policy and investigations team members to support building automated systems, including data labeling for moderation classifiers & detection models
• Craft clear guidelines: Translate our prohibited use policies into operational guidelines for human reviewers and automated systems
• Automation-first mindset: Build processes with an eye to automation; implement simple automations independently
• Stay ahead of the curve. Stay abreast of developments in trust and safety, and AI safety, and introduce ideas for automation and efficiency to the team. Survey the ecosystem for tooling, processes and standards that can improve safety outcomes, and support selection, integration and management of external tools

Benefits

• High-velocity innovation: Rapid experimentation, lean autonomous teams, and minimal bureaucracy
• A truly global team: Collaboration with teammates across 30+ countries, a global customer footprint and office hubs in New York, London and Warsaw. Annual company offsite for the whole team to get together (the last one in Croatia!)
• Remote first: We prioritize your talent, not your location, with structured asynchronous workflows for maximum impact and minimal meetings
• Continuous growth: Collaborate with AI leaders, shape your path, and contribute where you excel most