AI Technical Architect

Summary

Join Miro as an AI Technical Architect and support strategic customers in designing and deploying cutting-edge AI solutions. Lead customer discovery sessions to identify AI use cases and design AI-driven solutions within Miro. Serve as a trusted advisor on AI solution architecture, guiding customers through technical setup and change management. Collaborate with internal teams to influence the product roadmap and ensure successful customer onboarding. Facilitate enablement sessions and contribute to documentation and best practices. This role bridges the gap between Customer Success, Product, and Engineering teams, shaping how AI transforms collaboration.

Requirements

• 6+ years of experience in a technical consulting, solution architecture, or professional services role with customer-facing responsibilities
• Hands-on experience designing or implementing AI solutions, including working with LLMs, prompt engineering, and/or agent frameworks (e.g. AutoGPT, LangChain, RAG)
• Strong familiarity with AI tooling and APIs (e.g. OpenAI, Hugging Face, Vertex AI), and knowledge of how to integrate these within customer workflows
• Experience designing, evaluating, and deploying AI agents or workflows using frameworks like LangChain, CrewAI, or AutoGPT
• Excellent facilitation and communication skills with the ability to explain complex AI concepts to a non-technical audience
• Strategic mindset with a bias toward experimentation, iteration, and learning
• Knowledge of enterprise AI safety, data privacy, and responsible deployment practices
• Hands-on experience integrating AI into enterprise SaaS environments using APIs or low-code tools
• Curiosity and empathy—especially when it comes to understanding a customer’s needs and how AI can uniquely solve them

Responsibilities

• Lead customer discovery sessions focused on identifying AI use cases, data sources, technical constraints, and automation opportunities
• Design and implement AI-driven solutions in Miro, including intelligent templates, agents, summarization tools, and custom GPT integrations
• Serve as a trusted advisor on AI solution architecture, including data privacy, compliance, API usage, and model performance monitoring
• Guide customers through technical setup and change management for Miro’s AI features and integrations with other AI or automation platforms (e.g. Zapier, Workato, OpenAI, Azure OpenAI, LangChain)
• Collaborate with Product and Engineering to influence the roadmap based on real-world customer needs and emerging AI trends
• Partner with Customer Success and Account Managers to ensure successful onboarding, measurable adoption, and retention of AI use cases
• Facilitate enablement sessions and workshops for technical and non-technical audiences on using Miro’s AI tools effectively
• Contribute to documentation, best practices, and scalable assets for repeatable AI engagements

Preferred Qualifications

Knowledge of REST APIs and experience with low-code/no-code automation platforms is a strong plus

Benefits

• 401k matching + Competitive equity package
• Excellent Medical, Dental and Vision health benefits
• Fertility & Family Forming Benefits
• Flexible time off
• Lunch, snacks and drinks provided in the office
• Wellbeing benefit and WFH equipment allowance
• Annual learning and development allowance to grow your skills and career
• Up to $2,000 of charitable donation matches each year