Aircon Operations Executive

Summary

Join our team as an Air Conditioning Service professional! You will schedule and oversee aircon installations and servicing, ensuring timely completion and excellent customer service. Responsibilities include managing a team of technical personnel, handling service recovery, and maintaining accurate records. You will also analyze data, implement process improvements, and handle other operational duties as needed. This role requires strong communication, problem-solving, and customer service skills, along with proficiency in relevant software. We offer a comprehensive benefits package including paid time off, annual increment, performance bonus, and more.

Requirements

• Fluent in English (spoken and written)
• 1-2 years of experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to multitask and work well under pressure
• Attention to detail and problem-solving skills
• Proficient in using customer service software and tools
• Reliable internet connection and appropriate work-from-home setup
• Data Entry and Management

Responsibilities

• Schedule onsite surveys, aircon installations and servicing, ensuring timely and efficient completion of the service
• Ensure excellent customer service by addressing customer requests and inquiries effectively
• Oversee and manage a group of technical personnel training and performance management
• Oversee and manage service recovery for any issues that may arise during installation
• Ensure accurate data input for aircon related works
• Analyse data to identify and highlight trends
• Develop and implement process improvements to increase efficiency and effectiveness of the aircon department
• Maintain accurate records of all work performed
• Handle other operational duties as the team requires

Preferred Qualifications

Social Media Moderation

Benefits

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!