Miratech is hiring a
Ambulatory Practice Coordinator

Summary

Join our Magnet-designated academic medical center as an Ambulatory Coordinator II in downtown Baltimore! In this role, you will perform scheduling, pre-authorization, and administrative activities for patients while working closely with supervisors and managers. This position requires a high school diploma or equivalent, three years of general clerical and/or administrative experience, and two years of experience in a healthcare setting.

Requirements

• High School Diploma or equivalent (GED) is required
• Minimum of three years of general clerical and/or administrative experience required
• Two years of experience in a healthcare setting, preferably in a practice office
• Knowledge of health insurance plans including Medicare and Medical Assistance required
• Proficiency with computers is required
• Proficiency with registration and scheduling and call center software required

Responsibilities

• Performs scheduling, pre-authorization, and administrative activities for patients
• Ensures the accurate registration of patients, interviews patients to obtain necessary demographic and insurance information
• Assists in patient care coordination such as scheduling appointments for practice visits and treatment
• Schedules outpatient tests and procedures as required
• Patient registration responsibilities such as entering and verification of patient demographics and insurance information
• Creates, prepares, and coordinates outgoing referrals
• Provides patients with Facility Fee Disclosure, estimate of charges, and education regarding each, where appropriate
• Prepares after visit summaries, informs patients of upcoming appointments, changes to schedules, co-payments required, and pertinent insurance information
• Provides patients, family members and referral sources with information pertaining to hospital policies and procedures, programs available, wayfinding, and parking
• Assists with office supply tracking and ordering
• Utilizes multi-line phone system and software in call center with the ability to appropriately handle internal and external phone calls pertaining to patient care coordination such as scheduling and cancelling patient appointments, verifying demographic information, and entering written documentation efficiently within the EMR system
• Reviews and reconciles EMR work queues to determine the need for a new referral or authorization needs prior to patient arrival
• Serves as a mentor and preceptor for Ambulatory Practice Coordinators I and II
• Assists in the hiring of APC I and II, call center and referral coordinator staff for clinic
• Collaborates with interdisciplinary leadership teams to provide recommendations as appropriate related to administrative workflows
• Acts as a liaison between practice and CBO for any issues related to revenue cycle or patient work queues. Any urgent issues shall be escalated appropriately
• Leads and participates in quality improvement initiatives, practice projects, and department meeting
• Assists Senior Ambulatory Coordinator II, Business Supervisors or practice leadership as needed
• Supports clinic management with ordering clinical and clerical supplies, were applicable while being mindful of office budget
• Actively assists patients with MyPortfolio engagement and education
• Create, maintain, and update provider clinical master templates in EMR. Makes recommendations to clinical management to update provider templates to improve patient access and template levelling
• Assists with denial reconciliation as requested
• Identifies IT related issues when staff have problems with PCs, printers, and label makers. Assists with ticket submission when appropriate
• Requests service when needed for equipment
• Works with practice staff and leadership to resolve problems
• Assists practice leadership with performance management of staff

Preferred Qualifications

One years of leadership experience preferred

Benefits

Not specified