Swile is hiring a
Analista de Customer Care Junior

Summary

The job is for a full-time Customer Care position at Swile Brasil, a pioneering flexible benefits startup in Brazil. The employee will resolve complex issues, act as a mentor, handle customer contacts via phone, email, and live chat, and continuously improve the customer experience journey. Requirements include at least two years of customer care experience, good communication skills, the ability to work with deadlines and targets, critical thinking, and problem-solving skills. The company values teamwork, doing, moving fast, being ambassadors, staying hungry, and cherishing their values. Benefits include a flexible benefits package, bonuses, home office allowance, comprehensive health insurance, TotalPass (access to gyms and studios), English or French classes, pharmacy assistance, emotional health support, and Swile Shop discounts.

Requirements

• Have at least two years of experience in customer care/service/experience/support (or related fields)
• Good communication skills and satisfactory phone handling
• Proven ability to work with deadlines and targets
• Critical thinking and problem-solving skills

Responsibilities

• Resolve complex problems and issues for strategic clients
• Serve as a mentor to the team, sharing knowledge and experience
• Handle customer contacts via phone, email, and live chat
• Deepen and resolve client issues with empathy and efficiency
• Improve the customer experience journey by providing inputs and feedback
• Gain and maintain deep knowledge about the company's products and their updates
• Deliver professional and empathetic customer service
• Meet and deliver KPIs for the area

Preferred Qualifications

• Enjoy working in teams
• Enjoy solving complex problems
• Effective communication skills
• Ability to work with different contexts and scenarios
• Good listening skills

Benefits

• Attractive flexible benefits package (flexfood, mobility, culture, education, etc) within the Swile card
• Bonuses
• Home office allowance
• Comprehensive health insurance (no copayment)
• TotalPass (access to gyms and studios)
• English or French classes
• Pharmacy assistance
• Emotional health support (free therapy sessions with partners)
• Swile Shop discounts (over 1,100 stores and restaurants)