Bureau Works is hiring a
Analista de Customer Success - Junior

Summary

Join Bureau Works as a Junior Customer Success Analyst and help optimize processes for customer satisfaction while growing within the Customer Success area. Key responsibilities include process mapping, documentation, optimization, client engagement, training, and data analysis. Required skills include fluency in English, organizational skills, and previous experience in customer service roles.

Requirements

• Preferential education in Administration, Projects, Process Management or related areas
• Fluent or native English proficiency
• Excellent organizational skills, communication, attention to detail, and time management
• Professional experience in customer service areas

Responsibilities

• Map internal and client processes with teams to identify improvement areas
• Create clear and comprehensive documentation of internal processes, client workflows, and best practices for consistency, transparency, and efficiency
• Optimize processes by analyzing mapped and documented processes to identify opportunities for workflow improvement, productivity enhancement, and customer experience improvement
• Assist in client engagement initiatives such as onboarding, regular check-ins, and feedback collection for client satisfaction
• Develop training materials and resources based on documented processes to facilitate onboarding, training, and support of clients
• Analyze data and client feedback to identify trends, patterns, and insights that inform decision-making and continuous improvement efforts
• Collaborate with multifunctional teams including Operations, Support, and Product for alignment and coordination in delivering exceptional customer experiences

Benefits

• Contract under CLT regime with flexible hours
• Daily meal voucher of R$ 25
• Medical and dental insurance
• Birthday off
• Open and transparent culture
• Career plan
• Remote work