Bureau Works is hiring a
Analista de Customer Success Junior

Summary

Join Bureau Works as a Junior Customer Success Analyst and contribute to delivering an exceptional customer experience by mapping internal and client processes, documenting best practices, and analyzing data to inform decision-making.

Requirements

• Preferentially have completed or be currently studying a degree/technical course in Administration, Projects, Process Management, or related fields
• Fluent English: Strong proficiency in written and verbal English is essential for effective communication with clients and stakeholders
• Excellent organizational, communication, attention to detail, and time management skills are required
• Professional experience in customer-facing and administrative areas is preferred

Responsibilities

• Map internal and client processes, fluxes of work, and systems to identify areas for improvement and optimization
• Create clear and comprehensive documentation of internal processes, client workflows, and best practices to ensure consistency, transparency, and efficiency
• Analyze mapped processes and documentation to identify opportunities for workflow optimization, productivity improvement, and customer experience enhancement
• Assist in client engagement initiatives, including onboarding new clients, regular check-ins, and feedback collection to ensure client satisfaction and success
• Develop training materials and resources based on documented processes to facilitate client onboarding, training, and support, ensuring clients have the knowledge and tools needed for success
• Analyze data and client feedback to identify trends, patterns, and insights that inform decision-making and drive continuous improvement efforts
• Collaborate with multifunctional teams, including Operations, Support, and Product, to ensure alignment and coordination in delivering an exceptional customer experience

Benefits

• CLT employment contract with use of bank hours
• Initial salary: R$ 3,500.00/month
• Daily meal allowance of R$ 25
• Medical and dental insurance
• Birthday leave
• Open and transparent culture
• Career development plan
• Remote work