Anti-Abuse Operations Specialist

Summary

Join Sinch as an Anti-Abuse Specialist and play a critical role in protecting our platform and customers from spam, fraud, and other malicious activities. You will investigate suspicious behavior, develop tools to mitigate abuse, collaborate with internal teams, and stay informed on industry trends. This fully remote role, open to EU-based candidates, requires strong analytical skills, experience with data analytics tools, and exceptional problem-solving abilities. You will leverage your expertise to enhance the security and trustworthiness of our services, working closely with various teams and providing expert support to impacted customers. The role involves continuous learning and professional development in fraud prevention and cybersecurity.

Requirements

• Strong understanding of spam, fraud, abuse types, and the tactics employed by malicious actors
• Experience using data analytics tools (e.g., Kibana, Splunk) to analyze, report, and make informed decisions
• Proficiency in recognizing patterns and identifying trends in large data sets
• Ability to develop and implement tools or scripts for investigative purposes (experience with Python, SQL, or similar is a plus)
• Exceptional problem-solving skills with a proactive and self-motivated approach
• Strong verbal and written communication skills for interacting with internal teams, customers, and industry professionals
• Comfortable working in a distributed team environment with flexible scheduling requirements
• Commitment to ongoing learning and professional development in areas related to fraud prevention, cybersecurity, and abuse mitigation

Responsibilities

• Analyze and investigate reports of suspicious or abusive behavior, including spam, fraud, phishing, and other malicious activities
• Use a combination of manual and automated tools to identify patterns of abuse and implement strategies to mitigate and prevent future occurrences
• Develop and maintain custom tools and processes to improve the efficiency and accuracy of abuse detection and response
• Work closely with internal teams, including Compliance, Deliverability, and Engineering, to address abuse issues, propose platform enhancements, and ensure security best practices are followed
• Stay informed about industry trends, new attack vectors, vulnerabilities, and emerging threats to continuously refine anti-abuse strategies
• Represent the company in industry events, such as M3AAWG, and actively participate in professional networks to share knowledge and collaborate on best practices
• Provide expert technical support to customers impacted by abuse-related issues, helping them resolve problems and improve account security

Preferred Qualifications

• Familiarity with email platforms, protocols (e.g., SMTP), and deliverability best practices
• Experience in a similar anti-abuse, trust and safety, or fraud prevention role
• Industry certifications or training in cybersecurity or related fields

Benefits

• This is a fully remote role
• We are open to candidates based in any EU country where Sinch operates