API Specialist 2

Summary

Join Procore’s Integrations and Technical Services (InTech) organization as an API Specialist and become a key resource for our external developer community. Partner with Product and Technology, technical support, and Tech Services teams to provide top-tier assistance to our partner and customer developer ecosystem. Leverage your deep understanding of Procore’s API endpoints to troubleshoot and resolve complex integration issues. Continuously improve your skills in a fast-paced environment. Develop training content and contribute to our developer community site. Collaborate with Product Management to identify opportunities for API improvement. This role can be located in any US office or remotely.

Requirements

• Bachelor's Degree or 3 years of equivalent work experience
• Minimum of 2 years of experience in a technical support, integration, or API-focused troubleshooting role
• Must have a development background
• Must have some client-facing experience (whether previous technology company or services industry). Most communication will be via Email, but phone conversations and internal/external meetings occur as well. You must be able to effectively express ideas and thoughts in writing and verbally
• Excellent verbal and written communication skills. You should be able to take personal responsibility for resolving any issue and ensuring that the client has a positive outcome, working through hurdles and blockers

Responsibilities

• Provide technical support and consulting to clients, developers, and partners who are using the Procore API ecosystem, including testing, troubleshooting, and communicating back and forth with developers
• Utilize your API and integration subject matter expertise to effectively and efficiently respond to cases via a ticketing system
• Provide timely assistance in Slack to our Customer Success teams
• Manage technical and product issues and escalations related to our API endpoints and developer ecosystem
• Utilize development tools such as Postman to troubleshoot and resolve API issues. Familiarity with REST web services is necessary
• Develop training content, contribute to Knowledgebase articles, FAQs, our developer community site concerning Procore’s APIs and integrations
• Collaborate with Product Management to identify opportunities for improvement and feature requests to our APIs and marketplace ecosystem, helping to build, drive, and improve our tools, processes and developer experience

Preferred Qualifications

• Valuable resource amongst peers; great ability to ‘lean-in’ and support via phone, Slack, and Zoom
• Knowledge of Postman or scripting languages is highly desirable

Benefits

• Eligible for Bonus Incentive Compensation
• Generous paid time off
• Healthcare coverage
• Career enrichment and development programs