Appian System Administrator

Summary

Join Centeva as a System Administrator and contribute to the success of strategic projects for the Federal Aviation Administration (FAA). You will play a vital role in maintaining and enhancing the FAA's Acquisition Systems Toolset (FAST) system, built on the Appian platform. This position requires significant experience in Appian system administration, troubleshooting, and network management. You will be responsible for server and infrastructure management, network management, data backup and recovery, security management, and user support. The role demands expertise in Appian-specific tasks, including application deployment, performance optimization, and integration management. This is a contingent position, dependent on Centeva being awarded a contract.

Requirements

• Have experience in maintaining and troubleshooting a wide variety of systems and networks including Appian
• Appian certification (Appian Certified Analyst or above)
• Have knowledge on several debugging protocols and processes
• Be able to troubleshoot problems and issues identified by customers and implement corrective actions within the agreed timeframe
• Optimize system operation and resource utilization and perform analysis and planning to resolve incidents
• Manage user accounts and permissions sets
• Provide assistance to users in accessing and using the systems and application components
• Manage configurations as necessary while following configuration and change management best practices
• Ensure the timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps
• Bachelor’s degree
• 3 Years of experience with Appian administration
• Have experience in maintaining troubleshooting of a wide variety of systems and networks including Appian
• 3 years working with Appian administration
• Appian certification (Appian Certified Analyst or above)
• Bachelors degree in Computer Science or related field

Responsibilities

• Install, configure, and maintain operating systems, servers, and other infrastructure
• Monitor system performance and troubleshoot issues
• Implement system updates, patches, and upgrades
• Ensure network security, availability, and performance
• Configure firewalls, VPNs, and other network-related systems
• Monitor network traffic to detect and resolve potential issues
• Develop and maintain data backup schedules
• Test recovery procedures regularly to ensure business continuity
• Implement disaster recovery plans
• Enforce security policies and ensure compliance with relevant standards
• Monitor for potential vulnerabilities and apply necessary fixes
• Manage access control and authentication systems
• Provide technical support to end-users
• Resolve software, hardware, and connectivity issues
• Train users on system capabilities and best practices
• Maintain records of configurations, updates, and changes
• Create user manuals and technical documentation
• Install, configure, and maintain the Appian platform on servers
• Perform system upgrades and apply patches to keep the Appian environment up-to-date
• Deploy and manage Appian applications in development, testing, and production environments
• Ensure deployment processes follow DevOps best practices
• Monitor the Appian environment for performance and scalability issues
• Optimize configurations for high availability and efficient processing
• Configure and maintain integrations between Appian and external systems (e.g., databases, APIs, third-party applications)
• Troubleshoot integration issues to maintain seamless workflows
• Manage user roles and permissions in Appian
• Enforce secure coding practices for Appian applications
• Ensure the Appian environment complies with organizational and regulatory standards
• Assist Appian developers in resolving technical issues
• Collaborate with Appian support for complex platform-related issues
• Provide application-level troubleshooting for end-users
• Document Appian-specific configurations and processes
• Train development teams and end-users on Appian features and functionality

Benefits

• Health, dental, and vision insurance; 80% of all plan member premiums are paid by Centeva
• Employee Life Insurance
• Short and Long-Term Disability Insurance
• PTO and all 10 Federal Holidays as paid days off
• 401(k) with up to 4% employer match
• Paid gym membership*
• Professional certification course and examination reimbursement*
• Professional development and training*