Application Administrator

Summary

Join BLEND360 as an Application Administrator for a 6-month contract, working remotely on the East Coast. You will play a key role in developing and managing the Hypercare strategy for multiple project launches within a global healthcare client's corporate onboarding teams. Responsibilities include managing IT tickets, ensuring data for reporting, prioritizing defects, escalating issues, assisting business units, and institutionalizing Hypercare processes. The ideal candidate possesses 3-5 years of technical customer service support experience, strong troubleshooting skills, and excellent communication abilities. Competitive compensation and a comprehensive benefits package are offered.

Requirements

• Bachelor’s degree or equivalent work experience
• Roughly 3-5 years of technical customer service support experience dedicated to managing pre- launch and post-launch programs across multiple regions
• Excellent troubleshooting skills with a strong attention to detail and problem resolution
• Strong written and verbal communication and interpersonal skills required to successfully engage with stakeholders at multiple levels of the organization
• Savvy customer service approach to engagement across multiple levels of the organization
• Knowledge of MS Teams and Suite, MS Word, and Excel

Responsibilities

• Assist in developing and managing the Hypercare strategy and approach to multiple project launches involving a multitude of donor centers
• Manage tasks and follow up on tickets submitted to IT by the centers to quickly identify solutions and establish standard processes for streamlining the flow of ticket resolution
• Work with IT on ensuring necessary data is provided to manage proper reporting metrics
• Follow established customer service approach to managing solution timelines
• Prioritize key defects and problems that need to be resolved, and escalate Hypercare issues in accordance with established governance structure
• Assist internal Business Units during IT launches in the centers on troubleshooting issues related to the application process
• Ensure institutionalization of a Hypercare process and playbook standards for all aspects of planning, execution, and stabilization periods
• Identify opportunities to streamline Hypercare, share best practices with peers and leaders and implement continuous improvement actions on a regular basis

Preferred Qualifications

Experience in project management along with top-notch organizational skills preferred

Benefits

• Medical
• Dental
• Vision
• 401K
• PTO
• Commuter benefits
• Spending accounts
• Life insurance
• Disability coverage
• EAPs