Application Advisor

Summary

Join Tresl as an Application Advisor and enjoy a 100% remote position with flexible hours (8 am-7 pm Central, including Saturdays, with one weekday off). You will connect with customers, collect data, verify documents, and ensure application completion. This role requires excellent customer service, strong communication skills, and experience in credit/loan processing. Tresl offers competitive pay, commissions, generous paid time off, comprehensive health benefits, and retirement savings plan. The position is open to all US states except CA, NY, NJ, PA, WA, DC, IL, and OR.

Requirements

• Possess a Bachelor's Degree or Equivalent Experience
• Have 2+ years previous customer service, credit/loan processing experience
• Demonstrate excellent verbal and written English communication skills with the ability to effectively communicate via phone and email
• Understand customer sensitive information protection protocols
• Possess excellent customer service, case management and follow-up skills
• Be results-driven, highly motivated, and a self-starter
• Have solid knowledge and understanding of credit and lending
• Be proficient in MS Office (Word, Excel, Outlook)
• Type a minimum of 50 words per minute with high accuracy

Responsibilities

• Contact customers directly from warm sales leads generated from business partner websites and phone lines
• Assist customers with completing credit applications
• Provide excellent customer service by providing prompt, informed, professional and accurate service and support
• Troubleshoot and resolve customer concerns in a timely, friendly and accurate manner
• Ensure appropriate records are maintained
• Maintain an up-to-date and accurate filing system
• Successfully complete a comprehensive training program and maintain up-to-date knowledge of business and lender partner offerings
• Perform other job duties as assigned

Preferred Qualifications

Possess multilingual capabilities, including Spanish

Benefits

• Generous paid time off available to promote a great work life blend
• Up to 15 Paid Days Off
• Paid Holidays
• Robust Health, Dental, and Vision Insurance Offerings
• Employer paid Long and Short-term Disability and Life insurance
• Flexible Spending Accounts (FSA)
• Employer Contribution to Health Savings Accounts (HSA)
• Employer Matching 401(k) Retirement Savings Plan