Application Advisor

Summary

Join Tresl as an Application Advisor and contribute to a dynamic, customer-centric team dedicated to continuous learning and growth. This fully remote position offers flexible hours, competitive pay, and a comprehensive benefits package. As an Application Advisor, you will be responsible for connecting with customers, collecting data, verifying documents, and ensuring the completion of applications. You will also provide excellent customer service, troubleshoot customer concerns, and maintain accurate records. This role requires strong communication skills, customer service experience, and proficiency in Microsoft Office.

Requirements

• Bachelors Degree or Equivalent Experience
• 2+ years previous customer service, credit/loan processing experience
• Excellent verbal and written English communication skills with ability to effectively communicate via the phone and email
• Understanding of customer sensitive information protection protocols
• Excellent customer service, case management and follow-up skills
• Results-driven, highly motivated, self-starter
• Solid knowledge and understanding of credit and lending
• Proficient in MS Office (Word, Excel, Outlook)
• Type a minimum of 50 words per minute with high accuracy

Responsibilities

• Contact customers directly from warm sales leads generated from business partner websites and phone lines
• Assist customers with completing credit applications
• Provide excellent customer service by providing prompt, informed, professional and accurate service and support
• Troubleshoot and resolve customer concerns in a timely, friendly and accurate manner
• Ensure appropriate records are maintained
• Maintain an up-to-date and accurate filing system
• Successfully complete a comprehensive training program and maintain up-to-date knowledge of business and lender partner offerings
• Perform other job duties as assigned

Preferred Qualifications

Multilingual capabilities to include Spanish are a plus

Benefits

• Generous paid time off available to promote a great work life blend
• Competitive pay depending on relevant skills, education and experience
• Up to 15 Paid Days Off
• Paid Holidays
• Robust Health, Dental, and Vision Insurance Offerings
• Employer paid Long and Short-term Disability and Life insurance
• Flexible Spending Accounts (FSA)
• Employer Contribution to Health Savings Accounts (HSA)
• Employer Matching 401(k) Retirement Savings Plan