Application Support Engineer

Summary

Join Accesa's team as an Application Support Engineer and contribute to the smooth operation of central systems for one of Europe's leading financial services providers. This 24/7 role involves optimizing system control, enhancing application monitoring, streamlining event management, resolving complex issues, strengthening incident recovery, and implementing process improvements. You will be part of a vibrant team of over 40 engineers working in a dynamic environment. The position requires 3+ years of experience in a similar support role and strong knowledge of various operating systems. Accesa offers a holistic benefits program focusing on physical, emotional, social wellbeing, and work-life fusion.

Requirements

• 3+ years of experience in a similar support role
• Good knowledge of operating systems, including z/OS, Linux, and Windows
• Understanding of IT platforms and data center operations
• Willingness to work in a 24/7 rotating shift schedule (day shifts and night shifts)
• Reliable, committed, and team-oriented with adaptability to changing environments
• Business fluency in German (C1) and good English skills (B2)

Responsibilities

• Optimize System Control: Ensure the smooth operation of central systems (z/OS) and subsystems, as well as the server infrastructure (Linux, Unix, Windows), monitoring and controlling them in a 24/7 shift environment to ensure high availability
• Enhance Application Monitoring: Oversee and optimize the control of distributed applications using system management tools, ensuring that they run efficiently and without interruptions across various platforms
• Streamline Event Management: Independently manage event processing in alignment with support processes, making sure that all incidents are tracked and resolved in an organized manner to minimize downtime
• Resolve Complex Issues: Handle escalated fault reports from 1st level support, working to quickly restore the defined operating status and minimize downtime
• Strengthen Incident Recovery: Lead support for incident management, ensuring quick service recovery, thorough documentation, and timely tracking to keep operations on track
• Implement Process Improvements: Implement and document standardized changes and emergency drills, ensuring consistency and compliance in all procedures for system updates and disaster recovery

Benefits

• Holistic benefits program that covers the four pillars that we believe come together to support our wellbeing, covering social, physical, emotional wellbeing, as well as work-life fusion
• Physical Wellbeing: Our wellbeing program includes medical benefits, gym support, and personalised fitness options for an active lifestyle, complemented by team events and the Healthy Habits Club
• Work-Life Fusion: In very dynamic industries such as IT, the line between our professional and personal lives can quickly become blurred. Having a one-size-fits-one approach gives us the flexibility to define the work-life dynamic that works for us
• Emotional Wellbeing: We believe that to maintain our overall health, we need to invest in our mental wellbeing just as much as we do in our physical health, social connections or in achieving work-life balance
• Social Wellbeing: As a growing community in a hybrid environment, we want to ensure we remain connected not just by the great work we do every day but through our passions and interests