Remote Application Support Engineer (AWS)

Summary

Join Zeller, a fast-growing Australian scale-up, as a Senior Application Support Engineer to lead the team that shapes and owns Zeller's commitment to excellent and highly available service delivery. You will design, plan, and deliver projects that improve service delivery, be the primary point of contact for escalated product issues, own and orchestrate the triage, investigation, and resolution of complex technical issues, and participate in application monitoring using logs, data stores, internal tools, and dashboards.

Requirements

• You have the ability to manage multiple, competing tasks & priorities with ease in a fast-moving environment
• A strong technical background with excellent troubleshooting, analytical and data skills. This should include familiarity with AWS services (or similar) and an active SQL skill set
• Excellent communication skills and the ability to build strong partnerships with engineering and customer facing teams
• Demonstrated experience participating in change management and incident response processes

Responsibilities

• Design, plan, and deliver projects that improve the service delivery of Zeller's Application Support team
• Be the primary point of contact for escalated product issues from Zeller’s account and customer success teams
• Own and orchestrate the triage, investigation and resolution of complex technical issues driving the pace of resolution and communicating well-thought out and reliable direction
• Be an expert in the products and workflows you support and promote and share that knowledge to our partner teams
• Using your technical expertise, participate in application monitoring using logs, data stores, internal tools and dashboards
• Be a part of our incident response team, responding to alerts and bearing some on-call responsibilities

Benefits

• Competitive remuneration
• A balanced, progressive, and supportive work environment
• Excellent parental leave and other leave entitlements
• Fully remote role
• Annual get together with the team
• Endless learning and development opportunities
• Plenty of remote friendly fun and social opportunities - we love to come together as a team
• An ability to influence and shape the future of Zeller as our company scales both domestically and globally