Zeller is hiring a
Application Support Engineer, Remote - India
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Application Support Engineer
🏢 Zeller
💵 ~$119k-$163k
📍India
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Summary
The job is for a Senior Application Support Engineer at Zeller, a fast-growing Australian scale-up specializing in business banking and payments. The role involves leading a team, improving service delivery, handling escalated product issues, participating in application monitoring, and being part of the incident response team.
Requirements
- You have the ability to manage multiple, competing tasks & priorities with ease in a fast-moving environment
- A strong technical background with excellent troubleshooting, analytical and data skills. This should include familiarity with AWS services (or similar) and an active SQL skill set
- Excellent communication skills and the ability to build strong partnerships with engineering and customer facing teams
- Demonstrated experience participating in change management and incident response processes
Responsibilities
- Design, plan, and deliver projects that improve the service delivery of Zeller’s Application Support team
- Be the primary point of contact for escalated product issues from Zeller’s account and customer success teams
- Own and orchestrate the triage, investigation and resolution of complex technical issues driving the pace of resolution and communicating well-thought out and reliable direction
- Be an expert in the products and workflows you support and promote and share that knowledge to our partner teams
- Using your technical expertise, participate in application monitoring using logs, data stores, internal tools and dashboards
- Be a part of our incident response team, responding to alerts and bearing some on-call responsibilities
Preferred Qualifications
Payments experience is highly valued but not required
Benefits
- Competitive remuneration
- A balanced, progressive, and supportive work environment
- Excellent parental leave and other leave entitlements
- Fully remote role
- Annual get together with the team
- Endless learning and development opportunities
- Plenty of remote friendly fun and social opportunities - we love to come together as a team
- An ability to influence and shape the future of Zeller as our company scales both domestically and globally
- Being part of one of Australia’s most exciting scale-ups
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Please let Zeller know you found this job on JobsCollider. Thanks! 🙏