Zeller is hiring a
Application Support Engineer, Remote - India

Summary

The job is for a Senior Application Support Engineer at Zeller, a fast-growing Australian scale-up specializing in business banking and payments. The role involves leading a team, improving service delivery, handling escalated product issues, participating in application monitoring, and being part of the incident response team.

Requirements

• You have the ability to manage multiple, competing tasks & priorities with ease in a fast-moving environment
• A strong technical background with excellent troubleshooting, analytical and data skills. This should include familiarity with AWS services (or similar) and an active SQL skill set
• Excellent communication skills and the ability to build strong partnerships with engineering and customer facing teams
• Demonstrated experience participating in change management and incident response processes

Responsibilities

• Design, plan, and deliver projects that improve the service delivery of Zeller’s Application Support team
• Be the primary point of contact for escalated product issues from Zeller’s account and customer success teams
• Own and orchestrate the triage, investigation and resolution of complex technical issues driving the pace of resolution and communicating well-thought out and reliable direction
• Be an expert in the products and workflows you support and promote and share that knowledge to our partner teams
• Using your technical expertise, participate in application monitoring using logs, data stores, internal tools and dashboards
• Be a part of our incident response team, responding to alerts and bearing some on-call responsibilities

Preferred Qualifications

Payments experience is highly valued but not required

Benefits

• Competitive remuneration
• A balanced, progressive, and supportive work environment
• Excellent parental leave and other leave entitlements
• Fully remote role
• Annual get together with the team
• Endless learning and development opportunities
• Plenty of remote friendly fun and social opportunities - we love to come together as a team
• An ability to influence and shape the future of Zeller as our company scales both domestically and globally
• Being part of one of Australia’s most exciting scale-ups