Applications And Workflow Consultant

Summary

Join Intelerad as an Applications and Workflow Consultant and deliver clinical and technical services to new and existing clients. You will work with project management to ensure successful project delivery and value-driven results. Responsibilities include configuring, implementing, and testing medical imaging solutions, troubleshooting issues, and providing technical consulting. You will collaborate with internal and external teams, optimize workflows, and support clients during and after implementation. Close collaboration with project and client success managers is crucial to ensure client satisfaction and operational success. The role requires significant travel.

Requirements

• Bachelor's Degree in computer science, IT related sphere, or equivalent industry experience
• Clinical Cardiology or Radiology experience
• Experience in implementation of Radiology or Cardiology products or software
• Familiarity with DICOM and HL7 standards
• Excellent oral and written communication skills and ability to communicate effectively with customers and all functional areas of the company via phone, email, chat and in-person
• Ability to manage multiple projects simultaneously and meet deadlines
• Success at managing a demanding customer base in a time sensitive fashion
• Ability to thrive in a fast paced, dynamic organization
• Willingness to work/travel alone or as part of a team with availability to travel up to 25% of the time
• Valid passport (or the ability to obtain one)
• Valid driver’s license

Responsibilities

• Configure, test and troubleshoot most of Intelerad’s software solutions
• Assist clients and other internal teams with configuration of software and testing sessions to deliver workflows
• Collaborate and work with 3rd party vendors to integrate solutions with Intelerad Solutions through published API
• Verify required internal Intelerad integrations and assist with workflow testing
• Verify and occasionally edit DICOM routing, prefetching, etc
• Identify and execute opportunities to optimize the client’s overall workflows
• Support the customer as they begin using the new products and workflow, during and (sometimes) after the implementation of a project
• Identify and help solve issues related to Intelerad Product lines
• Liaise with client’s other project vendors, network/IT staff and our staff at headquarters
• Run all necessary sanity checks or implementation checks for projects (i.e. Implementation checklist, FPU checks, etc.)
• Potentially be involved in hardware setup / testing or verifications (includes modalities, servers, workstations, storage devices, etc.)
• Assist and support upgrades remotely by assisting in the testing and troubleshooting of the test and production environment
• Work with the Project Manager to document the installation (e.g., issues, change requests, etc.)
• When possible, be assigned to specific projects and technically help out the delivery
• Conduct post-installation / post-upgrade debriefing meetings with the Support and Client Infrastructure Services to share information about architecture and any configuration changes
• When applicable, prepare for any upcoming site visits in advance (become familiarised with client’s architecture/workflow, login to PACS servers remotely to check setup, etc.)
• Resolve/delegate any issues outstanding after completing installation/upgrade (may require assisting client by phone and/or email)
• Assist with project management tasks when needed
• Stay current on the latest software and solutions Intelerad sells (including 3rd-party)
• Gather customer needs and loop it back to the Product Management Team to design product roadmaps to address their needs
• Contribute to the team’s internal documentation library
• Assist team and project managers with ensuring that our service offering meets our standards and that clients are satisfied with the level of service provided by Intelerad
• When required, participate in discovery calls for scoping or clarification regarding upcoming projects
• Be available to Project Managers, Client Success Managers and/or other internal staff to assist with certain tasks (e.g., verifying PACS configurations remotely, conducting software testing, troubleshooting, etc.)
• Offer Subject-Matter-Expert opinions and consulting to other internal teams (e.g., CIS, Support, PIT, etc.)
• Promote teamwork and good communication within the team, within the company and with our customers
• Promote positive collaboration with other teams
• Participate in any other project deemed necessary by the organization

Preferred Qualifications

• Knowledge and utilization of Intelerad’s products
• Experience configuring/troubleshooting LANs/WANs; in-depth understanding of the following: IP addressing, subnetting, DNS, etc
• Background with medical imaging equipment (e.g.: modalities, film printers/digitizers, high-resolution medical monitors, etc.)
• Skills with SQL queries, PostgreSQL and Sybase
• Experience with Windows environment (e.g.: partitioning, hardware, drivers, networking, security, troubleshooting, etc.) and/or with Linux / Unix operating systems (file system navigation, viewing/editing files, networking, etc.)