Applications And Workflow Consultant II

Summary

Join Intelerad as an Applications & Workflow Consultant II and play a key role in analyzing, designing, implementing, and optimizing radiology and cardiology healthcare IT solutions. You will conduct workflow analysis, build requirements documentation, configure applications, and develop training plans for clinical and technical stakeholders. This position requires managing multiple projects, collaborating with teams, and mentoring junior consultants. The ideal candidate possesses strong customer service skills, healthcare IT experience, and the ability to adapt to challenging situations. Travel is required up to 25% of the time.

Requirements

• Bachelor's degree in Computer Science, Health Science or Education; and/or Certified Radiology Technologist; or 2-4 years of experience in Radiology or Cardiology
• 2-4 years of experience in Healthcare or IT related roles
• Eligibility for Department of Defense clearance
• Availability to travel up to 25% of the time
• Valid passport (or the ability to obtain one)

Responsibilities

• Conduct Current State Workflow Analysis (as required)
• Build requirements documentation
• Determine application optimization within the department and provide the customer with Best Practice methodologies
• Configure and work with 3rd party vendors to integrate solutions through published APIs
• Verify configuration and integrations and support the client with workflow and end-to-end testing of the solution
• Analyze unique configurations of customer sites and customize processes and training accordingly
• Develop training plans and documentation
• Provide Application Training and support to other staff from other groups as required
• Coordinate and provide Super User application training
• Prepare and bring the client “live” on the new solution, provide go-live support and post live support
• Managing multiple projects at one time
• Proactively involved in change management processes related to implementations
• Act as support for pre-sales technical processes, including but not limited to gateway installs and technical requirements reviews
• Identify, File and Follow-up Product Features and issue requests during implementation
• Adapting and meeting the expectations of challenging customers
• Utilize SQL language knowledge for internal reporting and customer reports upon request
• Mentor Applications and Workflow Consultant I team members
• When required, participate in discovery calls for scoping new projects
• Work collaboratively with the team as well as other teams within the organization

Preferred Qualifications

• Excellent customer service skills and communication (email/phone/in-person)
• Knowledge of enterprise level Radiology and/or Cardiology Healthcare IT solutions
• Ability to manage multiple projects simultaneously and meet deadlines
• Experience configuring/troubleshooting LANs/WANs; in-depth understanding of the following: IP addressing, subnetting, DNS, etc