ArcGIS Enterprise Patch Product Engineer II

Summary

Join Esri's team as a Software Patch Product Engineer and contribute to the success of our millions of users worldwide. This strategic role focuses on improving and optimizing the ArcGIS Enterprise patching process. You will collaborate with a global team, conduct initial confidence testing, verify issues, and document internal processes. As a leader, you will advocate for innovative solutions to enhance patch delivery. This position requires experience with ArcGIS Enterprise, strong communication skills, and a passion for supporting users. Esri offers a competitive total rewards strategy, including comprehensive health and welfare benefits, paid time off, and opportunities for professional growth.

Requirements

• 2+ years of experience with ArcGIS Enterprise software
• Deep understanding of installing and configuring ArcGIS Enterprise components
• Excellent teamwork and communication skills
• Strong organizational skills with the ability to work on several projects simultaneously
• Customer advocate and passionate about supporting users
• Bachelor’s in computer science, GIS, or related field

Responsibilities

• Help modernize the patch process for ArcGIS Enterprise
• Provide clear hotfix and patch requests to the Quick Fixing Engineering (QFE) team
• Complete initial confidence testing of patches and hotfixes
• Collaborate with fellow product engineers on the verification of accumulated issues
• Troubleshoot issues related to patches and hotfixes
• Communicate patch status to various stakeholders across the company
• Manage multiple patch and hotfix requests simultaneously
• Document internal processes for patch and hotfix development
• Create a system of record for the chronology of patch and hotfix releases
• Advocate for innovative new processes and tools that optimize patch delivery time

Preferred Qualifications

• Master's in computer science, GIS, or related field
• Familiarity with automated testing practices for functional, regression, and performance
• Comfortable in both Windows and Linux environments
• Experience with agile software development methodologies

Benefits

• Industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families)
• 401(k) and profit-sharing programs
• Minimum accrual of 80 hours of vacation leave
• Twelve paid holidays throughout the calendar year
• Opportunities for personal and professional growth