ArcGIS Enterprise Patch Product Engineer II

Summary

Join Esri's team as a Software Patch Product Engineer and contribute to the success of our millions of users worldwide. This strategic role focuses on improving and optimizing the ArcGIS Enterprise patching process. You will collaborate with a global team, conduct initial confidence testing, verify issues, and document processes. Your expertise in ArcGIS Enterprise and strong communication skills will be crucial. This position requires a Bachelor's degree and 2+ years of experience with ArcGIS Enterprise. Esri values diversity and inclusion, creating a supportive and collaborative work environment.

Requirements

• 2+ years of experience with ArcGIS Enterprise software
• Deep understanding of installing and configuring ArcGIS Enterprise components
• Excellent teamwork and communication skills
• Strong organizational skills with the ability to work on several projects simultaneously
• Customer advocate and passionate about supporting users
• Bachelor’s degree in computer science, GIS, or related field

Responsibilities

• Help modernize the patch process for ArcGIS Enterprise
• Provide clear hotfix and patch requests to the Quick Fixing Engineering (QFE) team
• Complete initial confidence testing of patches and hotfixes
• Collaborate with fellow product engineers on the verification of accumulated issues
• Troubleshoot issues related to patches and hotfixes
• Communicate patch status to various stakeholders across the company
• Manage multiple patch and hotfix requests simultaneously
• Document internal processes for patch and hotfix development
• Create a system of record for the chronology of patch and hotfix releases
• Advocate for innovative new processes and tools that optimize patch delivery time

Preferred Qualifications

• Master's degree in computer science, GIS, or related field
• Familiarity with automated testing practices for functional, regression, and performance
• Comfortable in both Windows and Linux environments
• Experience with agile software development methodologies

Benefits

#LI-Remote