Armenian Speaker Medical Virtual Assistant

Summary

Join Neolytix, a healthcare management services organization, as a remote Armenian Bilingual Medical Virtual Assistant. You will provide essential administrative and patient support to our clients, ensuring seamless clinic operations and exceptional patient experiences. Responsibilities include patient communication (English and Armenian), medical record management, appointment scheduling, administrative support, basic billing assistance, documentation, and lab result monitoring. Fluency in Armenian and English is required, along with strong communication, organizational, and multitasking skills. Previous healthcare experience is preferred, as is familiarity with EMR systems. Neolytix offers competitive compensation, remote work flexibility, employee-first culture, career growth opportunities, and benefits including medical, life, and disability insurance.

Requirements

• Fluency in Armenian (written and verbal) and English (written and verbal) is required
• Strong communication and interpersonal skills with a compassionate and empathetic demeanor
• Excellent organizational skills and attention to detail
• Ability to multitask and prioritize effectively in a fast-paced virtual environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work independently and as part of a remote team
• Understanding of HIPAA regulations and patient confidentiality
• Desktop/Laptop with at least i5/Ryzen5 processor and 8GB of RAM
• Reliable webcam
• Noise-cancelling headset
• Stable internet connection (30 Mbps or above)
• Dedicated, quiet workspace at home

Responsibilities

• Patient Communication: Professionally communicate with patients in both English and Armenian via phone, email, and chat, addressing inquiries, scheduling appointments, and providing support
• Medical Record Management: Prepare, assemble, and update medical record documentation/charts for physicians, ensuring accuracy and compliance (e.g., HIPAA)
• Scheduling & Coordination: Manage patient appointments, schedule follow-ups, and coordinate communication between patients and healthcare providers
• Administrative Support: Perform various clerical duties to improve provider productivity and clinic workflow, including data entry, email management, and handling correspondence
• Basic Billing/Insurance Support: Assist with tasks like verifying insurance information, and possibly some basic medical billing or claims-related inquiries
• Documentation: Ensure all patient and medical information is accurately documented and attested
• Lab & Screening Monitoring: Monitor the duration of basic lab results and screening procedures as needed

Preferred Qualifications

• Previous experience in a customer service or healthcare-related administrative role preferred
• Familiarity with Electronic Medical Records (EMR) systems is a strong plus

Benefits

• Monthly Salary: 500-700 USD
• Remote Work Flexibility: Enjoy the convenience and comfort of working from home
• Employee-First Culture: Work for a company that truly values its people and their well-being
• Career Growth: Opportunities for professional development and continuous learning
• Competitive Compensation & Benefits: Fair pay, complimentary medical coverage, life & disability insurance, and more
• Supportive Environment: Be part of a diverse and collaborative global team
• Impactful Work: Contribute directly to enhancing patient care and optimizing healthcare operations