Armenian Speaker Medical Virtual Assistant

Summary

Join Neolytix, a healthcare management services organization, as an Armenian Bilingual Medical Virtual Assistant and enjoy the flexibility of remote work. You will play a crucial role in supporting our healthcare clients by providing administrative and patient support. Responsibilities include patient communication (in English and Armenian), medical record management, appointment scheduling, and basic billing assistance. This position requires fluency in Armenian and English, strong communication skills, and proficiency in Microsoft Office Suite. Neolytix offers competitive compensation, including a monthly salary of 500-700 USD, remote work flexibility, and benefits such as medical coverage, life and disability insurance, and opportunities for professional development. If you are a detail-oriented, compassionate professional passionate about healthcare, apply today!

Requirements

• Fluency in Armenian (written and verbal) and English (written and verbal) is required
• Strong communication and interpersonal skills with a compassionate and empathetic demeanor
• Excellent organizational skills and attention to detail
• Ability to multitask and prioritize effectively in a fast-paced virtual environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to work independently and as part of a remote team
• Understanding of HIPAA regulations and patient confidentiality
• Desktop/Laptop with at least i5/Ryzen5 processor and 8GB of RAM
• Reliable webcam
• Noise-cancelling headset
• Stable internet connection (30 Mbps or above)
• Dedicated, quiet workspace at home

Responsibilities

• Patient Communication: Professionally communicate with patients in both English and Armenian via phone, email, and chat, addressing inquiries, scheduling appointments, and providing support
• Medical Record Management: Prepare, assemble, and update medical record documentation/charts for physicians, ensuring accuracy and compliance (e.g., HIPAA)
• Scheduling & Coordination: Manage patient appointments, schedule follow-ups, and coordinate communication between patients and healthcare providers
• Administrative Support: Perform various clerical duties to improve provider productivity and clinic workflow, including data entry, email management, and handling correspondence
• Basic Billing/Insurance Support: Assist with tasks like verifying insurance information, and possibly some basic medical billing or claims-related inquiries
• Documentation: Ensure all patient and medical information is accurately documented and attested
• Lab & Screening Monitoring: Monitor the duration of basic lab results and screening procedures as needed

Preferred Qualifications

• Previous experience in a customer service or healthcare-related administrative role preferred
• Familiarity with Electronic Medical Records (EMR) systems is a strong plus

Benefits

• Monthly Salary: 500-700 USD
• Remote Work Flexibility: Enjoy the convenience and comfort of working from home
• Employee-First Culture: Work for a company that truly values its people and their well-being
• Career Growth: Opportunities for professional development and continuous learning
• Competitive Compensation & Benefits: Fair pay, complimentary medical coverage, life & disability insurance, and more
• Supportive Environment: Be part of a diverse and collaborative global team
• Impactful Work: Contribute directly to enhancing patient care and optimizing healthcare operations