Arrears Executive

Summary

Join Target Group as an Arrears Executive and make a real impact in the Financial Services and Technology sectors. This fully remote contract offers a starting salary of £23,809.50 for 37.5 hours per week, including one Saturday in two. You will support customers facing financial difficulties, conducting income and expenditure assessments, and setting up sustainable payment arrangements. The ideal candidate is a friendly, proactive team player with experience in arrears or collections and working with vulnerable customers in a regulated environment. Target Group offers a comprehensive benefits package, including 30 days of holiday, a defined pension contribution scheme, private medical insurance, and various other perks.

Requirements

• Have a friendly nature, enjoy speaking with people and can provide the best possible customer service
• Care about your job and the difference you can make to our customers
• Be able to work collaboratively as a team
• Be pro-active, inquisitive and problem solving by nature
• Have previous experience within an Arrears or Collections environment
• Have previous experience dealing with vulnerable customers in a regulated environment

Responsibilities

• Take calls from customers who are in a debt recovery process, listening to their situation, being empathetic and trying to reduce any worries they may have
• Complete income and expenditure assessments to review their affordability, with the aim of setting up sustainable payment arrangements
• Use your initiative to recommend organisations that may be able to assist the customer, such as Citizen’s Advice or debt charities

Benefits

• 30 days holiday PLUS bank holidays (That's right! 30 days from Day 1)
• Defined Pension Contribution Scheme (Employer matched up to 6%)
• Employee Discount Scheme, access to discounts and offers across 100s of leading retailers
• Company Paid Private Medical Insurance (benefit in kind)
• Group Life Assurance
• Group Income Protection
• Annual Pay Review
• Discretionary Annual Bonus Scheme
• Help@Hand – Confidential access to health and wellbeing support to include Employee Assistance Program
• Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
• Recognition Scheme
• Free Mortgage Advice and Support
• My Flex, our flexible benefits scheme gives colleagues access to additional benefits to supplement their core package. My Flex can save colleagues money by taking advantage of our corporate rates and also help spread the cost, through our monthly payroll deductions
• Salary Sacrifice Pension Scheme
• Technology Buying Scheme (Salary Sacrifice)
• Critical Illness Cover
• Dental Insurance
• Gym Flex - discounted annual gym/health club memberships
• Taste Cards / Gourmet Cards
• RAC Breakdown Cover
• Charitable Payroll Giving
• Cycle to work Scheme (Salary Sacrifice)
• Health Cash Plan