Ask Bennie Advocate

Summary

Join Bennie, a leading employee benefits broker and platform, as an Ask Bennie Advocate! In this role, you will resolve member inquiries regarding claims, coverage, and other insurance-related questions. You will utilize various systems and processes to address member needs and proactively identify additional service opportunities. This position requires a high school diploma and two years of relevant customer service experience. The ideal candidate possesses strong communication and problem-solving skills, a passion for service, and adaptability. Bennie offers a competitive salary, comprehensive benefits, and the option for remote work. We are committed to fostering a diverse and inclusive workplace.

Requirements

• High School Diploma
• 2+ Years of relevant customer service experience

Responsibilities

• Resolve member claim, appeal, provider, benefit, cost, and other inquiries via phone, service platform, and/or email
• Document resolution detail, member communications, and time to resolution via ticketing system
• Communicate and collaborate with internal consultants and service team
• Outreach to carriers and providers to obtain information and detail when needed
• Navigate internal systems to obtain member, plan, and group specifics and implementation status
• Advise members regarding plan selection based on member-specific and financial needs
• Schedule provider appointments on member’s behalf

Preferred Qualifications

• Proficient in reading & writing in Spanish
• Insurance producer’s license

Benefits

• Competitive salary range for this position, from USD50,000 to USD65,000 annually, commensurate with experience and qualifications
• Comprehensive benefits package
• Flexible PTO
• Health insurance
• Retirement plans
• Option to work in a remote environment