Asset Management Analyst

Summary

Join IT Concepts, Inc. as an experienced Asset Management Analyst to support our VA-ESOM contract across the United States. You will oversee the IT hardware asset lifecycle, manage asset databases, document and report inventory, collaborate with various teams, and manage vendor information. This remote position requires a Bachelor's degree or equivalent experience, 5 years of IT hardware asset management experience, and the ability to obtain Public Trust Clearance. The role involves working with Power BI, managing procurement, and ensuring compliance. You will contribute to quarterly KPI reports and collaborate with the ESOM Contract Business Operations team. The position offers a competitive benefits package and opportunities for professional development.

Requirements

• Bachelor’s degree in computer science, engineering, math, or equivalent (8 years of additional relevant experience may be substituted for education)
• 5 years of experience with IT Hardware asset management
• Experience with MS Office Suite (Excel, PowerPoint, Word)
• Good communication and interpersonal skills
• Ability to follow policies and procedures
• Ability to communicate information and ideas so others will understand, as well as the ability to respond clearly to questions
• Aptitude to address sensitive situations and positively resolve them
• Ability to obtain and maintain Public Trust Clearance
• Must be US Citizen or Green Card Holder

Responsibilities

• Oversee IT hardware (HW) asset (Mac and Windows) lifecycle including installation, maintenance, administration, testing, decommissioning and troubleshooting ensuring optimal and secure operations
• Manage asset database to track hardware, maintenance schedules, warranty, etc. and provide a consolidated view of Assets across Logistics, Maintenance and Management including remediation efforts and periodic audits
• Document and report Inventory management/physical accountability checks on all hardware assets, Monthly Critical Priority Incidents and High Priority Incidents, update ITIL Framework, AES Scores, VA Monitoring Framework, auto alerts to VA OIT, % at or exceeding threshold (CPU, Memory, Network latency, Disk space), performance metric, utilization, discrepancy & corrective action
• Work closely with Analytics Lead on Asset and Account control Center Dashboard (Power BI) including HW Asset Management, and Quarterly KPI Report
• Partner with Logistics for HW asset procurement, packages, cost information, etc
• Manage and document vendor information to obtain specifications and cost (quotes) information for HW assets
• Coordinate and collaborate with defined escalation paths and fellow Asset & Logistics team members for specifications and dependencies to maintain the baseline
• Manage and utilize hardware asset management information for compliance and data calls
• Collaborate with ESOM Contract Business Operations team members for effective IT HW asset management and forecast / prepare for follow-on/future HW asset equipment demand
• Capturing IT HW investment requirements and aligning those upstream to the portfolio and budget; and downstream to customer service engineers and system administrators for timely and efficient delivery
• Demonstrating a commitment to quality and customer support through close monitoring of Hardware Incidents, Service Tickets, Problem Management, etc

Preferred Qualifications

• Experience supporting a federal client and ServiceNow
• ITIL certification

Benefits

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks
• Rewards
• Education reimbursement for certifications, degrees, or professional development
• Flexibility for you to take a course, complete a certification, or other professional growth and networking
• Funds for activities – virtual and in-person – e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations
• Host and attend charity galas/events