Assistant Manager, Payroll Knowledgebase

Summary

Join GoGlobal as a Payroll KnowledgeBase Specialist and become the key liaison between the Payroll and Central KnowledgeBase teams. You will be responsible for structuring, storing, and maintaining payroll-related knowledge within systems like KnowledgeBase 360 and SharePoint. This role involves developing standard operating procedures (SOPs), building taxonomies, and ensuring information accessibility across countries. You will collaborate with cross-functional teams, provide system support and training, and continuously improve knowledge management processes. The ideal candidate possesses strong payroll and knowledge management experience, proficiency in relevant tools, and excellent communication skills. GoGlobal offers a remote or hybrid work environment, unlimited vacation, wifi cost coverage, and an annual training allowance.

Requirements

• Bachelor’s degree in Business Administration, Information Management, or a related field
• 5+ years of experience in payroll operations or knowledge management, with exposure to both areas
• Proficient in KnowledgeBase 360, SharePoint, or similar knowledge management tools
• Strong organizational and analytical skills, with a keen eye for detail
• Excellent communication and interpersonal skills to work across diverse teams
• Familiarity with taxonomy design and knowledge structuring for ease of reference
• Experience in creating and maintaining SOPs and other operational documentation

Responsibilities

• Collaborate with the Central KnowledgeBase team to ensure alignment with company-wide knowledge management structures
• Organize payroll knowledge into structured, efficient systems using tools such as KnowledgeBase 360 and SharePoint
• Ensure information is easily accessible and comparable across countries, adhering to the taxonomy standards provided by the central team
• Guide the creation, documentation, and structuring of payroll SOPs to ensure consistency and usability
• Implement best practices for taxonomy management to enable clear referencing and cross-country alignment
• Regularly review and update SOPs to reflect changes in payroll processes or regulations
• Gain a deep understanding of KnowledgeBase 360 and SharePoint systems, including their capabilities and limitations
• Provide insights and recommendations to the Payroll team on optimal use of these tools
• Train and support team members on accessing and navigating the knowledge systems effectively
• Act as the bridge between the Payroll team and Central KnowledgeBase team to ensure mutual understanding of requirements and deliverables
• Work with cross-functional teams to identify gaps in documentation and address them proactively
• Facilitate the smooth integration of country-specific and global payroll knowledge into centralized systems
• Evaluate the effectiveness of current knowledge management processes and propose improvements
• Stay updated on advancements in knowledge management tools and techniques to enhance efficiency
• Champion the use of the KnowledgeBase within the Payroll team, promoting a culture of knowledge sharing

Benefits

• Remote work: Embrace flexibility with our remote work environment
• Unlimited vacation: Enjoy unlimited vacation days to rest and recharge at your own pace
• Wifi: Get your home wifi costs covered, ensuring you are always connected
• Annual training: Benefit from an annual training allowance to further your professional development