Associate Account Manager

Summary

Join Black Spectacles, a leading company in its industry, as an Associate Account Manager to nurture and grow existing customer relationships. You will support the Account Manager in providing exceptional client experiences, handling daily tasks, and contributing to customer success. This fully remote role offers opportunities for growth and impact within a collaborative and supportive team environment. Black Spectacles provides a competitive salary, comprehensive benefits, and opportunities for professional development. The ideal candidate is passionate about architecture, detail-oriented, and possesses strong communication and organizational skills. This position offers a chance to make a meaningful contribution to the architecture and design community.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field
• 1-2 years experience in a customer-facing or administrative role — internships or related work are a plus
• Strong communication and organizational skills with a client-first mindset
• Familiarity with CRM platforms (HubSpot experience is a plus)
• Eagerness to learn, take initiative, and grow within a team
• Demonstrates integrity, professionalism, and strong interpersonal skills to build trust, encourage collaboration, and support a positive team culture

Responsibilities

• Support the Account Manager in maintaining and strengthening relationships with existing B2B customers
• Assist with onboarding, renewal coordination, and ongoing client communication
• Monitor account health by tracking customer usage and engagement
• Prepare and send reports, follow-up emails, and other client-facing documentation
• Maintain accurate and up-to-date client records in HubSpot
• Coordinate internal resources to support client needs and follow through on action items
• Contribute to initiatives that improve the customer experience and team efficiency

Preferred Qualifications

• A background in inside sales is preferred but not required
• Occasional travel to meet with clients, attend industry events, and join in-person team gatherings

Benefits

• Work From Home: Enjoy the flexibility of working remotely year-round
• Comprehensive Benefits: Starting day one, access to BCBS Health, Dental, Vision, Disability, and Life Insurance coverage
• Savings & Retirement Plans: FSAs, HSAs, and a 401(k) plan with a company match of up to 4%
• Generous Paid Time Off: Accrue up to 3 weeks of vacation annually, along with 8 holidays, 2 floating holidays, and up to 1 week of sick leave
• Referral Program: Earn rewards by referring top talent to our team
• Team Building: Enjoy semi-annual team gatherings and events that foster collaboration and camaraderie