Natera is hiring a
Associate Account Specialist

Summary

Join our Oncology Sales team as an Associate Account Specialist to ensure patient adherence to prescribed test cadence and improve outcomes. The role requires identifying areas of improvement in clinical workflows, test fulfillment, internal systems, and processes, working closely with healthcare providers, sales, logistics, and internal team members.

Requirements

• Bachelor’s degree preferred or Associate’s degree with minimum of 4 years of relevant experience
• Medical assistant or nursing background is a plus
• Minimum of 2 years of experience in clinical support/clinical logistics, or caregiver experience such as OCN or other

Responsibilities

• Build relationships with key personnel at Oncology accounts to facilitate workflow improvements as well as ensure smooth operations of blood draw and order execution
• Analyze and monitor patient testing to ensure that patients remain on the protocol prescribed by the Oncologist
• Document and streamline clinic workflows to enhance efficiency and patient experience, ensuring all processes are clearly understood and followed
• Solve challenges that arise related to fulfilling test orders
• Utilize and maintain reports of key performance indicators (KPIs) related to patient retention and fulfilled order volume
• Navigate dashboards and internal tools to identify patients and track status of orders, patient results, and overall patient journeys
• Be a key team player within the sales organization who can partner with internal stakeholders, such as sales reps, patient coordinators, territory managers, etc. to achieve the best outcomes for the patient and the provider
• Educate providers on the tools and resources that Natera provides to facilitate test order management
• Respect and maintain the confidentiality of laboratory and financial information of patients and the company
• Practice and adhere to all company policies and regulations

Benefits

• Competitive commission structure that rewards performance
• Car allowance and gas card