Associate Business Consultant

Summary

Join Quantum Metric as an Associate Customer Success Business Consultant (ABC) and drive client enablement of the Quantum Metric platform, ensuring customers receive tangible business value. You will regularly engage with clients, providing tailored training, teaching them to apply the technology, and conducting in-depth quantitative analysis for actionable insights. The role involves supporting enterprise accounts, developing consultative relationships, and driving improvements to customer business results. You will create presentations summarizing optimization opportunities, maintain expert knowledge of Quantum Metric's capabilities, and partner with the account team for renewals and upsells. Performance is assessed based on customer utilization, manager and client feedback, and insights derived from partnerships. Quantum Metric values diverse backgrounds and perspectives, and while a BA or MBA is preferred, they are most interested in your unique perspective and ability to uphold their values.

Requirements

• BA or MBA degree - preferred fields of study: Consulting, Data Analytics, Business Management/Administration, Computer Science, Finance, Statistics or UX and Ecommerce
• Must be able to analyze quantitative data to draw meaningful conclusions and make data driven recommendations. Enjoy solving complex problems without straight forward solutions
• Must be a self-starter, who thrives in fast-paced, start-up environments
• Must be confident and comfortable in a training/subject matter expert (SME) capacity
• Excellent verbal and written communication skills with exemplary presentation skills
• Proven time management skills. Must be able to multitask while juggling the needs of multiple clients simultaneously. Able to adapt quickly to changing priorities
• A solid understanding of eCommerce, web technologies, digital analytics, and best practices for UX/UI
• Socially competent and able to build relationships with diverse audiences, ranging from executives to individual contributors, both technical and non-technical
• Empathetic to client concerns and passionate about empowering customers to improve their digital experiences

Responsibilities

• Support enterprise accounts alongside a tenured or Senior Business Consultant
• Teach customers how to analyze their quantitative data using the Quantum Metric platform to surface defects and optimization opportunities across digital experiences
• Provide Training sessions across a plethora of use cases to enable customers to solve business challenges across business and technical organizational functions
• Develop a consultative relationship with each client via an in-depth understanding of their business model, strategy, digital properties, key initiatives, business goals, and KPIs
• Drive improvement to customer business results through taking action on insights surfaced through the Quantum Metric platform
• Provide guidance on use case best practices for leveraging Quantum Metric to solve business problems and effectively execute on their digital strategy via daily client interactions
• Conduct regular working sessions with clients, product demos, and contribute to executive briefings
• Proactively analyze customer data using the Quantum Metric platform to surface data driven improvements to digital experiences
• Create presentations that summarize actionable opportunities for digital optimization and revenue recovery. Present findings with data driven recommendations and supporting analysis to general stakeholders
• Establish and maintain expert level knowledge of Quantum Metric product capabilities & configuration options to enable customers to surface actionable insights
• Partner with CSBC lead and account team to secure renewals/support upsell opportunities through enablement and business value

Preferred Qualifications

Experience with digital analytics platforms such as Quantum Metric, Adobe Analytics, Google Analytics, Tealeaf, Heap, etc. is a plus

Benefits

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
• FSA, DCFSA, and HSA accounts
• Employee Assistance Programs (EAP)
• Telehealth options
• Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
• Healthy Rewards – Discount Programs
• Discounts on Pet Insurance
• 401k (with employer match) and Options / Equity
• 13 company holidays
• Unlimited Paid Time Off
• Sick leave
• Parental/Adoption Leave
• Promotional opportunities
• Rewards and recognition programs
• Robust onboarding and training program
• One-time stipend for work-at-home employees
• Monthly business expense stipend
• Flexible work environments
• Employee Discount Program (Perks at Work)
• Employee Referral Program
• Lead Referral Program
• MacBook and awesome swag delivered to your door
• Encouraging and collaborative culture
• RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)