Bazaarvoice is hiring a
Associate CAS Content Coordinator

Summary

Join our team as a Brand Services Coordinator at Bazaarvoice, where you'll work directly with brands to achieve their consumer generated content goals. You'll provide customer support and strategic guidance while generating high customer satisfaction.

Requirements

• Fluent in English
• Strong communication skills, both verbal and written
• Demonstrated success in customer-facing role, order fulfillment, or handling a client portfolio
• Ability to perform a wide variety of tasks in a fast-paced environment
• Advanced Excel skills preferred
• Bachelor’s degree preferred

Responsibilities

• Serve as the main point of contact for brands participating in consumer-generated content (CGC) programs, including sampling, providing excellent customer support and building strong relationships with clients
• Assist customers with day-to-day tasks related to product selection, shipping, and fulfillment, ensuring smooth and efficient completion of their tasks
• Generate high customer satisfaction by proactively addressing customer concerns, inquiries, and escalations promptly and professionally
• Report on the collection and display of reviews and other consumer-generated content, providing insights and analysis to assist brands in understanding their performance and identifying areas for improvement
• Conduct training webinars to educate and onboard clients, providing them with the necessary knowledge and resources to maximize their success in CGC programs

Benefits

���1,800 - €1,920 a month